Quality Assurance Manager - AB Technology (M) Sdn. Bhd.
(2024-05)
Industry: Die Casting | Thixo Molding | Injection Molding | CNC | Chemical | Assembly | Powder Coating | Spray Painting
- Led and managed the full QA department, overseeing all quality management activities, personnel, and project quality KPIs to ensure requirements were fully met.
- Reduced customer RMA cases by 28.6% — from 63 cases (2024) to 45 cases (2025) — through structured root cause analysis, CAPA implementation, and process improvement initiatives.
- Drove a 66.4% reduction in RMA quantity — from 11,872 units (2024) to 3,984 units (2025) — demonstrating significant improvement in product quality and outgoing inspection effectiveness.
- Issued 7 comprehensive 8D Reports in 2025 (Jan–Dec), consistently exceeding the company target of more than 4 per month.
- Managed a team of 5 QA Agents — monitored individual performance, provided structured feedback, and facilitated professional development.
- Developed and implemented QA standards, procedures, and compliance frameworks aligned with ISO 9001, ISO 14001, and ISO 45001 requirements.
- Conducted regular internal and supplier audits and inspections; collaborated with cross-functional teams to resolve quality issues promptly.
Quality Assurance Manager - First Engineering (M) Sdn. Bhd.
(2023-05 - 2023-12)
Industry: Injection Molding | Assembly (Medical & Non-Medical)
- Held overall responsibility for plant quality function across non-medical zones (A/B/C), serving as primary customer interface for all quality-related matters and audits.
- Planned and implemented the Quality Assurance system; continuously monitored and controlled product quality throughout the supply chain.
- Managed internal and customer quality complaints — performed root cause analysis and implemented effective CAPA within agreed timelines.
- Conducted training needs analyses and proposed development programmes to align employee performance with regulatory and customer requirements.
Quality Assurance Manager - Meiban Technologies (M) Sdn. Bhd.
(2020-09 - 2023-04)
Industry: Injection Molding | Assembly
- Held full responsibility for QA system implementation, verification, and approval activities across all product lines.
- Initiated and led quality review meetings to analyse non-conformances; ensured effective corrective actions and proper product disposition.
- Developed QA staff capabilities through structured training; ensured department compliance with ISO 9001, ISO 14001, ISO 45001, CSR, and regulatory requirements.
Assistant Quality Assurance Manager - Lee Soon Seng Plastic Industries Sdn. Bhd. [SCGM Berhad]
(2019-09 - 2020-08)
Industry: Thermo Vacuum Forming | Plastic Sheet | Plastic Roll & Packaging
- Managed quality documentation and generated monthly rejection rate analysis reports to support data-driven decision making.
- Responded to customer complaints using containment actions, root cause analyses, poka-yoke implementations, and short/long-term countermeasures.
- Developed and managed KPIs for each area of responsibility; established monthly 6S review meetings and implemented 5S and safety policies.
Senior Quality Executive - Ge Shen Plastic (M) Sdn. Bhd.
(2017-04 - 2019-08)
Industry: Injection Molding | Assembly | Spray | Tempo Printing (Panasonic / Dyson Products)
- Served as Management Representative for ISO 9001 & ISO 14001; planned and executed full audit cycles including pre-audit preparation, on-site execution, and follow-up.
- Identified compliance issues and initiated CAPA; prepared quality reports and management presentations summarising trends and improvement recommendations.
- Supervised inspectors, technicians, and quality staff — provided guidance, mentoring, and performance feedback.
Assistant Quality Assurance Manager - Skreen Fabric (M) Sdn. Bhd.
(2016-10 - 2017-03)
Industry: Injection Molding (Dyson Product)
- Appointed as Quality Management Representative (QMR); developed and maintained the QMS and coordinated PFMEA studies with cross-functional teams.
- Liaised with customers and suppliers on quality claims; coordinated root cause investigations and ensured countermeasure reports were submitted on time.
Senior QA Engineer - Flextronics International [Flex]
(2014-06 - 2016-09)
Industry: Manufacturing | Injection Molding (Dyson Product)
- QA Lead for assembly projects X360 / X331 / DC40 / X363 — drove continuous improvement and set quality objectives to enhance product performance.
- Led customer complaint analysis using 7 QC Tools; produced detailed 8D and Field Issue Reports (FIR).
- Assisted Quality Manager in Gage R&R and Process Capability studies; participated in Kaizen activities for cost reduction and safety improvements.
QA Engineer - ATA Industry Sdn. Bhd.
(2008-04 - 2014-06)
Industry: Manufacturing | Injection Molding (Dyson & Jake Dyson Products)
- Led QA section and oversaw all QA/QC operations; drove continuous improvement projects to achieve operational and quality objectives.
- Handled all customer feedback and complaints; issued 8D/5D countermeasure replies within required deadlines and conducted in-house audits to verify implementation.
- Generated IPQC, OQC, and out-of-box audit reports; prepared Quality Standard Instructions (QSI) and inspection methods.
Project Engineer - VS Industry Sdn. Bhd.
(2007-06 - 2008-03)
Industry: Manufacturing | R&D Division
- Responsible for CTQ fit, form, and function evaluation for new tooling; managed Initial Sample Introduction Reports (ISIR) and CMM inspections for critical dimensions.
Senior Technician - Wearne's Electronics (M) Sdn. Bhd.
(2002-10 - 2007-03)
Industry: Manufacturing | Test & Debug (PCBA)
- Diagnosed and resolved PCBA defects; led production team, drove continuous improvements in efficiency, output, and quality.
- Conducted QCC projects and QSR audits; prepared Chronological Event and Field Issue Reports for market complaints using 5D and 8D methodologies.
