Rames

Results-driven Quality Assurance Manager with ~22 years of progressive experience in high-tech manufacturing environments spanning injection moulding, die casting, thixo moulding, CNC machining, chemical processes, powder coating, and assembly operations. Proven track record of building and leading QA departments, implementing ISO 9001 / 14001 / 45001 and IATF 16949 Quality Management Systems, reducing defect rates, and driving Lean / Six Sigma (DMAIC) continuous improvement initiatives. MBA-qualified professional combining strong technical engineering foundations with strategic management capabilities.

Experienced in customer quality management, internal and supplier auditing, SPC, MSA, PFMEA, CAPA, and KPI development.

Quality Assurance Manager - AB Technology (M) Sdn. Bhd.

(2024-05)

Industry: Die Casting | Thixo Molding | Injection Molding | CNC | Chemical | Assembly | Powder Coating | Spray Painting

• Led and managed the full QA department, overseeing all quality management activities, personnel, and project quality KPIs to ensure requirements were fully met.
• Reduced customer RMA cases by 28.6% — from 63 cases (2024) to 45 cases (2025) — through structured root cause analysis, CAPA implementation, and process improvement initiatives.
• Drove a 66.4% reduction in RMA quantity — from 11,872 units (2024) to 3,984 units (2025) — demonstrating significant improvement in product quality and outgoing inspection effectiveness.
• Issued 7 comprehensive 8D Reports in 2025 (Jan–Dec), consistently exceeding the company target of more than 4 per month.
• Managed a team of 5 QA Agents — monitored individual performance, provided structured feedback, and facilitated professional development.
• Developed and implemented QA standards, procedures, and compliance frameworks aligned with ISO 9001, ISO 14001, and ISO 45001 requirements.
• Conducted regular internal and supplier audits and inspections; collaborated with cross-functional teams to resolve quality issues promptly.

Quality Assurance Manager - First Engineering (M) Sdn. Bhd.

(2023-05 - 2023-12)

Industry: Injection Molding | Assembly (Medical & Non-Medical)

• Held overall responsibility for plant quality function across non-medical zones (A/B/C), serving as primary customer interface for all quality-related matters and audits.
• Planned and implemented the Quality Assurance system; continuously monitored and controlled product quality throughout the supply chain.
• Managed internal and customer quality complaints — performed root cause analysis and implemented effective CAPA within agreed timelines.
• Conducted training needs analyses and proposed development programmes to align employee performance with regulatory and customer requirements.

Quality Assurance Manager - Meiban Technologies (M) Sdn. Bhd.

(2020-09 - 2023-04)

Industry: Injection Molding | Assembly

• Held full responsibility for QA system implementation, verification, and approval activities across all product lines.
• Initiated and led quality review meetings to analyse non-conformances; ensured effective corrective actions and proper product disposition.
• Developed QA staff capabilities through structured training; ensured department compliance with ISO 9001, ISO 14001, ISO 45001, CSR, and regulatory requirements.

Assistant Quality Assurance Manager - Lee Soon Seng Plastic Industries Sdn. Bhd. [SCGM Berhad]

(2019-09 - 2020-08)

Industry: Thermo Vacuum Forming | Plastic Sheet | Plastic Roll & Packaging

• Managed quality documentation and generated monthly rejection rate analysis reports to support data-driven decision making.
• Responded to customer complaints using containment actions, root cause analyses, poka-yoke implementations, and short/long-term countermeasures.
• Developed and managed KPIs for each area of responsibility; established monthly 6S review meetings and implemented 5S and safety policies.

Senior Quality Executive - Ge Shen Plastic (M) Sdn. Bhd.

(2017-04 - 2019-08)

Industry: Injection Molding | Assembly | Spray | Tempo Printing (Panasonic / Dyson Products)

• Served as Management Representative for ISO 9001 & ISO 14001; planned and executed full audit cycles including pre-audit preparation, on-site execution, and follow-up.
• Identified compliance issues and initiated CAPA; prepared quality reports and management presentations summarising trends and improvement recommendations.
• Supervised inspectors, technicians, and quality staff — provided guidance, mentoring, and performance feedback.

Assistant Quality Assurance Manager - Skreen Fabric (M) Sdn. Bhd.

(2016-10 - 2017-03)

Industry: Injection Molding (Dyson Product)

• Appointed as Quality Management Representative (QMR); developed and maintained the QMS and coordinated PFMEA studies with cross-functional teams.
• Liaised with customers and suppliers on quality claims; coordinated root cause investigations and ensured countermeasure reports were submitted on time.

Senior QA Engineer - Flextronics International [Flex]

(2014-06 - 2016-09)

Industry: Manufacturing | Injection Molding (Dyson Product)

• QA Lead for assembly projects X360 / X331 / DC40 / X363 — drove continuous improvement and set quality objectives to enhance product performance.
• Led customer complaint analysis using 7 QC Tools; produced detailed 8D and Field Issue Reports (FIR).
• Assisted Quality Manager in Gage R&R and Process Capability studies; participated in Kaizen activities for cost reduction and safety improvements.

QA Engineer - ATA Industry Sdn. Bhd.

(2008-04 - 2014-06)

Industry: Manufacturing | Injection Molding (Dyson & Jake Dyson Products)

• Led QA section and oversaw all QA/QC operations; drove continuous improvement projects to achieve operational and quality objectives.
• Handled all customer feedback and complaints; issued 8D/5D countermeasure replies within required deadlines and conducted in-house audits to verify implementation.
• Generated IPQC, OQC, and out-of-box audit reports; prepared Quality Standard Instructions (QSI) and inspection methods.

Project Engineer - VS Industry Sdn. Bhd.

(2007-06 - 2008-03)

Industry: Manufacturing | R&D Division

• Responsible for CTQ fit, form, and function evaluation for new tooling; managed Initial Sample Introduction Reports (ISIR) and CMM inspections for critical dimensions.

Senior Technician - Wearne's Electronics (M) Sdn. Bhd.

(2002-10 - 2007-03)

Industry: Manufacturing | Test & Debug (PCBA)

• Diagnosed and resolved PCBA defects; led production team, drove continuous improvements in efficiency, output, and quality.
• Conducted QCC projects and QSR audits; prepared Chronological Event and Field Issue Reports for market complaints using 5D and 8D methodologies.

Master of Business Administration - MBA - Asia e University (2020-05 - 2022-05)

Diploma - Electrical & Electronic Engineering - TAFE College Seremban (1999-07 - 2002-06)

Sijil Pelajaran Malaysia - SPM (1996 - 1998)