Revathy Nagiah

To obtain a position in the management field in order to gain experience and provide myself with the opportunity to enhance my leadership skills while contributing to the company's success.

Customer service coordinator digital administrator - PBA

(2022-09)

• Administer and monitor self-service portal (myPBA portal), in processing New water application, unclamp, reconnection, disconnection via digital- within the set SLA.
• Administer and monitor myPBA apps and WebCRM-complaints handled within the SLA.
• Administer and monitor social media-respond to complaints, enquiries, feedback, request and etc posted in Facebook Wall.
• To assist in emergency Response Plan whenever activated.
• Perform calls to critical sectors such as hospitals, Dialysis Center and Welfare Home during an emergency or a crisis or when necessary.
• To participate and involve in any event and promotional activities representing PBAPP CSD
• To relief at customer care center's whenever there is a need or dude to shortage of manpower.
• Resolves service problems by clarifying the customers complaint "determining the cause of the problem selecting and explaining the best solution to solve the problem getting feedback from superior or other departments expediting correction or adjustment following up to ensure resolution within SLA.
• Administer and attend to complaints and enquiries via PBA VIP WhatsApp group escalation/PBA WhatsApp for business (future) and other internal WhatsApp comm groups.
• Responsible to ensure the customer's inquiries, complaints and service request are attended to promptly in a professional manner via Walk-in (counter relief)/ telephone.
• Assist to coordinating calls on water tanker assistance during an emergency and a crisis.
• To be on standby and work extra hours upon request by the department and company.
• To assist and facilitate on department filling etc.
• To respond to CRS/Executive/AM/HOD at any point of time upon required.
• To represent the team or department at company matters/events as and when instructed by the CRS/Executive/AM/HOD.
• Read to be mobilized at any location at any point of time upon instruction
• Any other matter as assigned by the superior.

Dealer Administrative Associate - Carsome

(2020-06 - 2022-09)

• Provides administrative support to ensure efficient operation of office.
• Answers phone calls, schedules meetings and supports to visitors and dealers
• Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
• Exhibits polite and professional communication via phone, e-mail, and mail.
• Update PO collection to Management.
• Attending to dealers and BDs
• To attend dealer on cars and documents collection
• To update daily collection and updating data into CMS system
• Manage the QC Team and make sure the SOP is complied with and establish a satisfying QC Inspection experience with customers.
• Manage and monitor the decision making of QC Team with timely response to the dealers' complaints, having visibility on the compensation, repair, and rejection of each case.
• Execute all matters related to dealer transaction process, conduct general problem solving and troubleshoot issues with Business Development Team and Product Team.
• Manage Dealer Admin team, extended to outstation branches, liaise with Finance Team on the payment updates and inventory check out updates to ensure system status is up to date.
• Key in daily stock when cars arrive, verify grant and documents.

Admin /CTP Machine Operator Assistance - NICQRON GRAPHIC SDN BHD

(2017-06 - 2019-12)

• Prepare daily reports
• HR duties
• Assist in basic accountings on income and expenses
• Adjust CTP machine setting
• Check In the size of the plates Prepare technicians and workers. Format proof text and images submitted by designers. and client's info finished pages that can be printed. Includes digital and photo typesetting.
• Working with clients, briefing and advising them regarding design style, format, print production and timescales.
• Quality checking after printing is done
• Prepare for printing set up by gathering information and materials.
• Illustrate concept by designing rough layout of art and copy regarding arrangement, size type size and style and related aesthetic concepts.
• Prepare finished copy and art by operating typesetting, printing, and similar equipment 'and purchasing from vendors.
• Maintain technical knowledge by attending design workshops.
• Contributes to team effort by accomplishing related results as needed.

Customer Care Consultant - ASTRO

(2014-01 - 2017-06)

• Provide IT-enabled service
• Explain and upsell about PVR DECODER
• Attending's calls from customers regarding billing enquiries, product and services
• Solving customers problems regarding billing issues, network issue and technical problems.
• Explain latest products and assist customer to choose the right package and plans.
• liaise with technical team based on customer issues
• Ensure all inbound calls received calls received are answered immediately
• Ensure and maintain professionalism in handling customers inquiries/complaints on the organization's products and services
• Perform end to end resolution in call handling by follow-up calls, and appropriate case escalation when necessary
• Work in team to ensure call center service level is met
• Maintain service quality
• Perform upsell to potential new/existing customers

Doctor Assistant - Sentosa Medical Centre

(2012-11 - 2014-01)

Part-Time

• Handle patients' records
• Manage of medical records and doctors' documents
• Perform care responsibilities under the supervision of a doctor assistance
• Take appointments
• Scheduled appointments for follow ups
• Test patient's dipstick examination
• Help patients by providing information, services, and assistance.
• Maintain medical supplies inventory
• Performing preventive maintenance to keep medical equipment operating
• Verify patient's information by interviewing patient, recording medical history and confirming purpose of visit.
• Prepares patients for examination by performing preliminary physical test, taking blood pressure, weight, and temperature
• Perform patient's medical history reports

Diploma - Executive Secretaryship - MASA College (2011 - 2013)