Saiful Hani

Floor supervisor with three years running daily operations for a cafe team — scheduling, staff performance, training, safety and housekeeping, stock levels, customer service and daily reporting to management. Earlier experience as Assistant Manager of a cafe added raw material and cost planning and daily sales reconciliation. Two further years in maintenance work give practical support for day-to-day upkeep.

Looking for a new challenge to build on this experience and take on more responsibility. Available for immediate hire. Based in Cheras, Selangor.

Floor Supervisor at Two Tropics Sdn Bhd (AMP Cafe) (2023 – 2026)

• Supervised daily operations on the floor.
• Monitored staff performance and ensured duties were completed properly.
• Assigned tasks and schedules to team members.
• Ensured good customer service and handled customer complaints.
• Maintained cleanliness, safety and organisation of the work area.
• Checked stock levels and coordinated with the inventory and store team.
• Trained and guided new employees.
• Ensured company policies and procedures were followed.
• Reported daily performance and issues to management.
• Solved operational problems quickly to keep work running smoothly.
• Conducted regular floor inspections.
• Motivated staff to achieve sales and service targets.

Assistant Manager at Infinity Food & Beverages Sdn Bhd (Cheers Cheese Cafe) (2018 – 2018)

• Managed a cafe and ensured all activities and operations ran smoothly.
• Organised, calculated and listed the raw materials and supplies needed to keep the business running well.
• Calculated daily sales and ensured no mistakes were made by staff.

Piping & Plumbing Technician (Helper) at Potensi Maju Enterprise (2022 – 2022)

• Serviced and maintained water tanks.
• Repaired and renewed piping.
• Removed and replaced water pumps.

Air-Conditioning Service Technician (Helper) at Malaysian Palm Oil Board (MPOB) (2021 – 2021)

• Serviced and maintained air-conditioning units.
• Installed 1hp to 3hp air-conditioning units.
• Serviced Air Handling Units (AHU).

Telemarketing Executive at UTS Marketing Solution Sdn Bhd (2020 – 2020)

• Called clients to promote company products.
• Gave customers knowledge and information about the products.
• Keyed in data collected from customers.
• Followed up with clients on product enquiries.

Sales Executive at Orins Group (2017 – 2017)

• Pitched products to customers and taught new staff about the product range.
• Approached customers and gave them knowledge about the products.
• Sorted and managed stock in the warehouse.

Sijil Tinggi Pelajaran Malaysia (STPM) – SMK Perimbun (2016 – 2017)

Sijil Pelajaran Malaysia (SPM) — Passed – SMK Dusun Nanding (2011 – 2015)