Sanjeev Joy Mukundo
Senior Food & Beverage Leader
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Tentang
Senior Food & Beverage Leader with over 17 years of international hospitality experience across luxury hotels, integrated resorts, private clubs, and airline catering operations. Currently leading multi-outlet F&B operations at Singapore Island Country Club (SICC), driving revenue growth, cost discipline, brand positioning, and member experience excellence. Proven expertise in P&L management, strategic planning, commercial optimization, concept development, beverage governance, and leadership transformation.
Recognized for strong financial acumen, operational restructuring, and the ability to elevate service culture aligned with premium brand standards. Positioning toward Director of Operations / Assistant General Manager pathway within club or hospitality environments.
Pengalaman
Food & Beverage Manager - SINGAPORE ISLAND COUNTRY CLUB (SICC) - Singapore, Singapore
(2024-10)
Lead full F&B operations within one of Singapore's premier Golf private country clubs, overseeing multiple dining outlets, bar operations, banquet/events, and member-driven programming.
- Oversee end-to-end P&L accountability across 8 restaurant, 2 bar, retail wine, and event operations
- Drive revenue growth through structured promotions, menu engineering, and event monetization strategies
- Maintain disciplined food cost (32–36%) and beverage cost controls (18–25%) through structured procurement governance
- Spearhead beverage program enhancements including wine retail concept development
- Lead manpower optimization, payroll control, and productivity improvements
- Present financial performance and proposals to senior management and committees
- Develop themed events and large-scale F&B initiatives to enhance member engagement
- Strengthen service culture through structured training and leadership development
- Collaborate cross-functionally with Finance, HR, Marcom, and Facilities on strategic initiatives
Assistant General Manager of Operations - Lavo Marina Bay Sand Singapore - Singapore, Singapore
(2018-12 - 2022-10)
- Motivated, trained, and disciplined employees to maximize performance
- Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential
- Led cross-functional teams to achieve project goals on time and within budget constraints
- Hired trained, and developed high-performing teams that positively impacted company results
- Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth
- Increased customer satisfaction by addressing and resolving concerns in a timely manner
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness
- Initiated cost-saving initiatives that resulted in significant expense reductions without compromising service or product quality
- Controlled inventory by creating Excel spreadsheets for food and beverage, resulting in % decrease in waste
- Monitored key performance metrics to identify areas for improvement
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
F&B Operation Manager - Sofitel Sentosa Singapore - Singapore, Singapore
(2018-11 - 2019-10)
- Manage 3 F&B restaurant operations
- Cliff (Italian restaurant 200 capacity) Pool Side / Le Bar Lounge (50 capacity)
Head Beverage Wine Operations - The Resort World Sentosa - Singapore, Singapore
(2016-05 - 2018-10)
- Managing all the wine & beverage issues for an entire hotel
- In-charge of all beverage & wine services for all the restaurants
- Making new wine & beverage listings for all restaurants
- Reporting line straight to Director of Food & Beverage
- Assisting the Director of Food & Beverage for all beverage matters pricing transactions
- Wine & Beverage profit & losses report being planned every month
- To liaise with wine supplier for all new proposals and also training for hotel associates
- To arrange wine dinners and preparation needs for all the respective restaurants
- Assisting all the restaurants for wine service during operational hours
- Training plan for all the restaurant associates
- Conduct wine & spirit training for all hotel associates
- Managing the wine cellar and also wine retail business
- Updated all the restaurant wine & beverage lists
- In-charge of wine & beverage matters for sales and catering department
- Handling all the food and wine pairing menus for all restaurants
- In-charge of Safe Beverage and Hygiene standard for all restaurant bars
- Designated Wine Butler for CEO dinners and manage VIP dining experiences
- Adhoc projects may be assigned from time to time by Senior Vice President
- Manage and coordinator all menu design, menus and the development of new innovative menu Wine & beverage and service components
- Overall in charge of improvement and introduce new innovations for any f&b operation
Food & Beverage Manager - The Etihad Airlines - Abu Dhabi
(2009-10 - 2015-11)
Manage 3 F&B restaurant operations
- Cliff (Italian restaurant 200 capacity) Pool Side / Le Bar Lounge (50 capacity)
- Managing all the wine & beverage issues for an entire hotel
- In-charge of all beverage & wine services for all the restaurants
- Making new wine & beverage listings for all restaurants
- Reporting line straight to Director of Food & Beverage
- Assisting the Director of Food & Beverage for all beverage matters pricing transactions
- Wine & Beverage profit & losses report being planned every month
- To liaise with wine supplier for all new proposals and also training for hotel associates
- To arrange wine dinners and preparation needs for all the respective restaurants
- Assisting all the restaurants for wine service during operational hours
- Training plan for all the restaurant associates
- Conduct wine & spirit training for all hotel associates
- Managing the wine cellar and also wine retail business
- Updated all the restaurant wine & beverage lists
- In-charge of wine & beverage matters for sales and catering department
- Handling all the food and wine pairing menus for all restaurants
- In-charge of Safe Beverage and Hygiene standard for all restaurant bars
- Designated Wine Butler for CEO dinners and manage VIP dining experiences
- Adhoc projects may be assigned from time to time by Senior Vice President
- Manage and coordinator all menu design, menus and the development of new innovative menu Wine & beverage and service components
- Overall in charge of improvement and introduce new innovations for any f&b operation
Bar Operations Manager - The Sunway Hotel Resort Spa - Kuala Lumpur
(2008-04 - 2009-10)
- Overall management of the onboard f&b concept and work with relevant stakeholders
- Managing Guest Service Experiences
- On ground- reporting line straight to performance manager
- Monitoring and evaluating cabin crew performance onboard
- Both evaluations include safety and guest service
- Managing Aviation Medical Equipment's (live saving Equipment's)
- Trained in Evacuations Drill during emergency
- Guest service experiences analysis
- Involved Food beverage catering operation Managing catering feedback and analysis of quality
- Managing the operations & beverage issues of the club
- In-charge of all beverage & operations matters
- Reporting line straight to Director of Food & Beverage
- Assisting the Director of Food & Beverage for all beverage matters
- Monitoring all the club issues and policy
- Liaise with cost controller to ensure hotel beverage cost on line
- Managing the beverage cost and the pricing transactions are all on order
- Wine & Beverage profit & losses report to be planned every month
- To liaise with supplier for all new proposals and also training for hotel associates
- In-charge of Safe Beverage and Hygiene standard for all bars
- There are other jobs may be assigned from time to time
- Involve in sound & light tuning for the club
- Marketing & promotions for guest Dj and upcoming event
- In charge of Year to Date Beverage Calendar for the club
- Involve in Profit & Losses senior management Team
Pendidikan
Sommelier - Wine & Spirits - Sek Men Yaccob Latif (1997-12)
Certified Junior Sommelier - Wine & Spirits - HTC Asia Wine & Spirit Education (1998-07)
Certified Sommelier - Wine & Spirits - Sopexa French Wine School (1999-06)
Court Master Sommelier - Wine & Spirits - Kuala Lumpur (2007-03)
O level
High School Diploma (2007-03)

