Saranya Anpalacan

Seeking for a position to explore career options for future. A hard-working and self-motivated whom willing to apply and enhance my knowledge and skills where I can contribute the best of my skills that necessary for the growth of the company.

Customer Service Officer, 06/2021 - Current CBL Money Transfer Sdn. Bhd

n • Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete • Maintaining and balancing cash drawers and reconciling discrepancies • Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.

• Update customer records in the system • Pitch ideas for improving customer care • Create and maintain reports about customer interactions • Participate in team-building activities • Make recommendations to management to improve customer experience • Demonstrating the features of a service to potential customers • Answering any questions potential customers might have about a service • Processing customers' payments • Staying up to date with service features • Promoting our money changer products.