Sarah Alisa

Administrative and operations professional with experience in student visa processing, healthcare administration, and customer service.

Executive (Registra/Visa Unit) at City University (2025-04 – Present)

Managed and processed international student visa applications (IM14 & IM55). Verified documentation to ensure compliance with immigration and university regulations. Liaised with the Immigration Department and EMGS. Provided guidance to students on visa requirements, procedures, and timelines.

CLERK at Al-Sultan Abdullah UITM Hospital (2023-03 – 2025-03)

Provided administrative support for patient registration and ward operations. Managed patient records and assisted frontline healthcare staff. Handled inquiries and ensured smooth counter operations.

Telecollector at Courts Malaysia SDN BHD (2020-12 – 2022-10)

Contacted customers to follow up on overdue accounts and payments. Negotiated repayment arrangements and resolved billing issues. Maintained accurate collection records and customer communication logs. Adhered to company policies and compliance standards.

Medical Social Worker (Internship) at Pusat Perubatan University Malaya (2020-01 – 2020-05)

Assisted in psychosocial assessments and case management for hospital patients. Provided patient and family support under supervision, including counselling and discharge planning. Supported financial aid and welfare assistance applications. Participated in community outreach.

Bachelor of Social work in Social Work – University Sultan Zainal Abidin (UNISZA) (2016 – 2020)

Science oundation – University Teknologi Mara (UITM) (2015)

Sijil Pelajaran Malaysia – Sekolah Menengah Kebangsaan Hillcrest (2014 – 2014)