Sharmila Devi

I am a dedicated professional with experience in customer service, environmental safety, and early childhood education, and I am eager to contribute my skills and expertise to your team. I am committed to fostering positive relationships, maintaining high safety standards, and creating supportive environments that promote growth and well-being. My values strongly align with your organization's mission, and I am enthusiastic about the opportunity to collaborate with your team to make a meaningful and lasting impact.

Customer Service Representative at Seibu TRX (2025-03 – Present)

Providing customer service, handling complaints, and troubleshooting product and service issues.

• Providing introductory information, such as product manual explanation, to prospective and new customers.
• Handling customer complaints and troubleshooting issues with products or services.
• Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received.
• Providing customers with clear instructions to resolve issues.
• Rerouting customer calls to other departments when advanced solutions are needed.

Real Estate Agent at Chester Properties Sdn Bhd (2025-10 – Present)

Assisting clients in buying, selling, and renting properties, conducting viewings, and marketing listings.

• Assisted clients in buying, selling, and renting residential and/or commercial properties
• Conducted property viewings and provided detailed information to prospective buyers or tenants
• Marketed property listings through online platforms, social media, and networking channels
• Advised clients on property pricing, market trends, and investment opportunities
• Negotiated contracts, prices, and terms between buyers, sellers, landlords, and tenants

Environmental Safety & Health Coordinator (Intern) at Tan Chong Industrial & Equipment (2024-08 – 2025-01)

Developing safety programs, managing environmental compliance, conducting risk assessments, and handling documentation.

• Developed and delivered safety programs, fire drills, and inductions for employees, contractors, and visitors.
• Managed scheduled waste, monitored air and water quality, and ensured proper handling of hazardous chemicals (maintaining Safety Data Sheets/SDS).
• Conducted Hazard Identification, Risk Assessment, and Risk Control (HIRARC) for all site activities to mitigate potential dangers.
• Conducted interviews to take detailed notes or recordings, ensuring the sequence of events is accurately captured for accident and investigation reports.
• Handled documentation and safekeeping of important documents such as Accident & Investigation reports, Tool Box Briefing Reports, and Safety Audit Reports.

Diploma in Occupational Safety & Health – SMK Taman Selayang (2016 – 2024)

– SEGi University & College (2022 – 2025)