IT ,technical support
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*Respond to customer inquiries via phone,
email, and chat, providing timely and effective solutions for hardware and software issues.
*Handling 31 SADMG countries Dell enterprice customer .
Using SFDC (sales force) for interact customer record and for ticketing system.
Using Case intelligence Dashboard to follow up the case and close tickets .
Maintain and meet KPI every quarterly.
PENANG,MALAYSIA
2017-PRESENT
*Respond to customer inquiries via phone,
email, and chat, providing timely and effective solutions for hardware and software issues.
*Handling SADMG countries Dell enterprice customer .
Using SFDC (sales force) for interact customer record and for ticketing system.
Using Case intelligence Dashboard to follow up the case and close tickets .
Maintain and meet KPI every quarterly.
[IT SUPPORT]
*Management well-being of the servers used to host the data and related file stores.
*Check apix and error using Microsoft studio sql server Updated operating system by remoting the client using vnc and Remote
*Disaster recovery planning and related backup and recovery activities
*Administrator-level access to the operating system.
*Provide orientation and guidance to users on how to operate new software and computer equipment.
*Organize and schedule upgrades and maintenance without deterring others from completing their work
English – Fluent
Malay – Fluent
Technical Support & Customer Service
CRM & Ticketing Systems
Data & Server Management
2024-PRESENT
[TECHNICAL SUPPORT ENGINNER I ]
PENANG,MALAYSIA
2017-PRESENT
*Respond to customer inquiries via phone,
email, and chat, providing timely and effective solutions for hardware and software issues.
*Handling 31 SADMG countries Dell enterprice customer .
Using SFDC (sales force) for interact customer record and for ticketing system.
Using Case intelligence Dashboard to follow up the case and close tickets .
Maintain and meet KPI every quarterly.
[IT SUPPORT]
*Management well-being of the servers used to host the data and related file stores.
*Check apix and error using Microsoft studio sql server 2008*Updated operating system by remoting the client using vnc and Remote
*Disaster recovery planning and related backup and recovery activities
*Administrator-level access to the operating system.
*Provide orientation and guidance to users on how to operate new software and computer equipment.
*Organize and schedule upgrades and maintenance without deterring others from completing their work
(PROGRAMMING)
2014-2017
