E-Commerce Executive at Universal Sports Sdn Bhd (2024-04 – Present)
- Website Promotion: Developed and executed digital marketing strategies, including collaborations with third-party partners, to enhance online visibility, optimize website performance, and drive traffic.
- Live Streaming: Managed and executed live streaming sessions to engage customers, showcase products, and increase sales, ensuring a seamless and interactive shopping experience.
- Court Booking System: Coordinated with third-party platforms to enable seamless court booking, ensuring availability and optimizing scheduling for better customer experience.
- Sales and Promotions: Implemented effective marketing strategies, optimized product listings, and coordinated seasonal promotions to drive online sales and maximize revenue.
- Website Content Management: Maintained and optimized website content with accurate product details, pricing, and seamless navigation, enhancing user experience and customer satisfaction.
- Email Marketing: Developed successful email marketing campaigns to increase customer engagement and encourage repeat purchases.
Sales Executive at Prinz Healthcare Group Sdn Bhd (2023-11 – 2024-02)
- Promote and sell health check-up packages to customers through the company's online paid lead generation, and at the same time, deeply explore customers' needs in order to complete the monthly sales target.
- Work closely with relevant departments to coordinate and arrange appointments for customers.
- Handle customers' pre-sales, sales and post-sales problems and complaints.
- Actively maintain customer relationship to facilitate customer renewal or referral, and develop new customer base.
Sales & Marketing Executive at Kaimirra Tutan Alchemy Centre Sdn Bhd (2023-03 – 2023-10)
- Suggested innovative ideas to increase sales and improve customer experience.
- Sourced advertising opportunities to place adverts in press and social media.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Managed sales promotions and marketing strategies on major social media sites.
- Built relationships with customers to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Informed customers of promotions to increase sales productivity and volume.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Graphic Designer Cum E-commerce Executive at KEPONG TACKLE SDN BHD (2018-10 – 2022-12)
- Manage and confirm orders on different marketplaces (Shopee, Lazada, eBay etc)
- Listing of products on online channels
- Manage the top selling account on Shopee (Store Name - Kepong Tackle Sdn Bhd)
- Review and ensure product listings are clear, complete and meet the standards
- Develop sales strategy for existing inventory and new product launches
Junior Desktop Artist at AUSTRAL STAR SDN BHD (2017-11 – 2018-07)
- Mainly in charge for doing artwork, photo shooting product and upload to website, output artwork with uv, laser, 2d laser and heat transfer machine
