Susan Shathini
Dedicated and customer-focused hospitality professional
Sewa orang ini
Hantar tawaran kerja terus kepada calon ini
Tentang
Dedicated and customer-focused hospitality professional with experience in food and beverage service and front desk operations. Skilled in guest relations, team coordination, and maintaining high service standards. Currently working as a Receptionist with strong communication and organizational abilities. Committed to delivering excellent customer service and contributing positively to the organization.
Pengalaman
Receptionist at JQ BL Hotel (2023-01 – Present)
- Manage front desk operations and welcome guests professionally
- Handle guest check-in and check-out procedures
- Answer phone calls and respond to guest inquiries
- Manage room bookings and reservations
- Coordinate with housekeeping and other departments
- Handle customer complaints and provide effective solutions
- Maintain daily reports and records
Food and Beverage Assistant at Grand Lexis Port Dickson (2019-01 – 2020-12)
- Coordinated and assisted in serving guests
- Supervised and led a team of waitresses
- Presented menus and answered guest inquiries about menu items
- Ensured excellent customer service and guest satisfaction
- Trained new employees to meet service standards
- Performed opening and closing duties
- Handled telephone inquiries and dietary-related questions
Cashier at Bukit Jawi Golf Resort (2020-01 – 2021-12)
- Managed cash transactions accurately
- Assisted customers with payments and billing inquiries
- Maintained daily sales records
- Provided friendly and professional customer service
Pendidikan
Diploma in Hotel Management – Karisma International College (2018-01 – 2019-12)
PT3 & SPM – SMK Methodist (2013-01 – 2017-12)
