Workforce Managememt
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passionate, quick learner
Led workforce demand forecasting for 11 Markets, supporting the Customer Service Line of Business ~ 1,100 headcount across in-house and outsourced teams.
● Analyzed historical data, seasonal trends, and business drivers to produce accurate short and long term staffing forecasts.
● Partnered closely with cross-functional teams to incorporate upcoming events, campaigns, and product launches into forecast models, enabling proactive resource
