Thurka Devi

Food Technology professional with hands-on experience in product development, food quality inspection, and research. Skilled in improving formulations, conducting sensory evaluations, and ensuring compliance with GMP, HACCP, and food safety standards. Experienced in supplier coordination, technical reporting, and laboratory analysis to enhance product quality and reduce costs.

Telesales Executive - Redcontact Sdn Bhd

(2024-01)

• Execute high-volume outbound sales calls using structured scripts to promote products and services, generate qualified leads, and convert prospects into paying customers.
• Consistently achieve and exceed daily call targets and sales quotas through persuasive communication, objection handling, and strategic closing techniques.
• Maintain accurate CRM records of customer interactions, sales transactions, follow-ups, and pipeline updates to support performance tracking and reporting.
• Develop in-depth product knowledge to effectively explain features, benefits, and value propositions tailored to customer needs and pain points.
• Apply strong negotiation and problem-resolution skills to address customer concerns, handle complaints professionally, and secure long-term customer relationships.

Customer Service Consultant (Permanent Staff) - U Mobile Service Centre

(2024-01 - 2024-12)

• Deliver frontline customer service support by handling inquiries, feedback, and complaints while ensuring high customer satisfaction and service quality standards.
• Promote and upsell postpaid and prepaid plans to increase service subscriptions, mobile usage, and branch revenue performance.
• Execute face-to-face marketing initiatives, educate customers on product offerings, and recommend suitable mobile solutions based on usage analysis.
• Accurately input and manage customer data within internal systems to ensure proper documentation, billing accuracy, and compliance requirements.
• Support daily branch operations including opening and closing procedures, cash handling, and operational readiness to maintain service efficiency.

Internship – Food Research & Development - Bon Food Sdn Bhd

(2022-01 - 2022-12)

• Improve existing product formulations to optimize cost efficiency and enhance taste, texture, and overall product quality in line with market demand.
• Conduct reverse formulation analysis of competitor products (e.g., Honey Soy Seasoning) to develop improved formulas with reduced MSG usage and enhanced flavor profile.
• Coordinate with suppliers for new ingredient sourcing, specification development, and raw material evaluation to support new product development.
• Perform sensory evaluation tests, taste panels, and shelf-life studies to validate product stability and consumer acceptance prior to market launch.
• Prepare detailed product specifications, formulation documentation, technical reports, and pilot test run plans to ensure compliance with R&D standards.

Internship – Food Quality Inspector - VL Food Concept Sdn Bhd

(2019-01 - 2019-12)

• Inspect incoming raw materials, in-process production, and finished goods to ensure compliance with quality standards and food safety regulations.
• Monitor and verify Critical Control Points (CCP) in accordance with HACCP guidelines to minimize food safety risks during production.
• Conduct quality testing, record non-conformance reports, and analyze defect trends to support continuous quality improvement initiatives.
• Ensure adherence to Good Manufacturing Practices (GMP), food safety policies, and regulatory requirements to maintain audit readiness.
• Maintain detailed quality documentation and inspection records to support traceability, compliance audits, and operational transparency.

Diploma - Food Technology - Politeknik Tun Syed Nasir Syed Ismail Pagoh (2019-01 - 2022-12)

Certificate - Food Processing and Quality Control - Kolej Komuniti Sabak Bernam (2017-01 - 2019-12)

Malaysian Certificate of Education - SPM - Sekolah Menengah Kebangsaan Seksyen 19, Shah Alam (2016-01 - 2016-12)