Senior Resettlement Assistant at United Nations High Commissioner for Refugees (UNHCR) (2024-12 – Present)
Lead refugee assessments and resettlement case processing at UNHCR Kuala Lumpur
- Conduct preliminary interviews and assessments to evaluate refugees for resettlement in line with established procedures.
- Provide accurate information on resettlement policies and ensure compliance with standard operating procedures for timely case processing.
- Manage and update resettlement databases such as proGres and provide technical support.
- Identify, report, and assist in preventing resettlement fraud through effective measures.
- Recommend eligible resettlement cases based on assessments and counsel refugees on the resettlement process.
- Support risk identification and management, ensuring decisions align with functional objectives.
- Coordinate case scheduling for interviews, ensuring efficient workflow management and alignment with team priorities.
- Serve as filing focal point by maintaining organized case records and documentation, ensuring accessibility, accuracy, and compliance with data protection standards.
Associate Registration & Identity Management Officer at United Nations High Commissioner for Refugees (UNHCR) (2022-11 – 2024-10)
Coordinated registration and identity management operations for Ukraine emergency response
- Coordinated and oversaw registration and identity management operations for the Ukraine emergency response across Slovakia, ensuring compliance with UNHCR global standards, data protection principles, and inclusion objectives.
- Supported the implementation of registration, enrolment, and digital identity strategies, leveraging PRIMES tools (proGres, BIMS, KOBO) to enhance access to protection, assistance, and services for persons of concern.
- Provided technical guidance and capacity-building to staff and partners on registration methodologies, data management, and digital identity systems, strengthening operational consistency and quality assurance.
- Designed and enforced data quality assurance frameworks, including audits and fraud mitigation measures, improving accuracy, reliability, and integrity of population data.
- Contributed to the development and harmonization of Standard Operating Procedures (SOPs) for registration and Cash-Based Interventions (CBI), ensuring alignment with global policies and operational scalability.
- Collaborated with internal units and external stakeholders, including government counterparts and regional operations, to enhance interoperability, data governance, and coordinated response mechanisms.
- Supported cross-border operations (Poland, Romania, Moldova, Ukraine), including technical assistance to UNHCR Hungary, to strengthen registration processes and optimize utilization of digital identity systems.
Associate Protection Officer at United Nations High Commissioner for Refugees (UNHCR) (2022-05 – 2022-11)
Implemented registration and protection interventions in Venezuela emergency response
- Planned and implemented registration and protection interventions in the Venezuela emergency response, including outreach in remote and underserved locations to ensure access to asylum and protection services.
- Applied protection principles and standards to registration and case processing, ensuring identification of specific needs and appropriate referrals for assistance and solutions.
- Strengthened coordination with government authorities, partners, and communities, supporting inclusive and protection-sensitive approaches to refugee and migrant management.
- Ensured adherence to SOPs, data protection policies, and accountability frameworks, while supporting information management and reporting functions.
- Facilitated knowledge-sharing and capacity-building initiatives to enhance team performance in registration, protection delivery, and data handling.
- Contributed to operational planning and analysis, providing evidence-based inputs to inform strategic decision-making and programme implementation.
Senior Protection Associate at United Nations High Commissioner for Refugees (UNHCR) (2021-05 – 2022-05)
Managed UNHCR Refugee Reception Centre with approximately 4,000 persons of concern weekly
- Managed the UNHCR Refugee Reception Centre, ensuring delivery of timely, quality, and protection-sensitive services to approximately 4,000 persons of concern weekly.
- Supervised and coordinated a multifunctional team (10 staff and 75 interpreters), ensuring alignment with UNHCR protection standards, SOPs, and operational priorities.
- Led protection coordination across units (registration, RSD, resettlement, community services), ensuring effective referrals, case prioritization, and integrated service delivery, at the Refugee Reception Centre.
- Ensured mainstreaming of Age, Gender and Diversity (AGD) and Accountability to Affected Populations (AAP) in all reception and protection activities.
- Monitored protection risks and incidents, including SGBV and child protection concerns, ensuring timely intervention and coordination with relevant focal points.
- Developed and implemented Standard Operating Procedures (SOPs) and best practices to enhance operational efficiency, service quality, and compliance with global protection policies.
- Maintained effective liaison with communities, authorities, and partners, strengthening communication, trust-building, and access to protection and assistance.
- Oversaw information management and data quality, including use of proGres and related tools, to support evidence-based planning and reporting.
- Coordinated emergency response handling at the reception centre, including medical, security, and protection incidents, ensuring appropriate escalation and resolution.
- Contributed to protection strategy implementation, operational planning, and performance management, including staff coaching and capacity-building initiatives.
Registration Site Manager at United Nations High Commissioner for Refugees (UNHCR) (2019-06 – 2019-07)
Supervised registration and verification processes for Myanmar emergency
- Supervised a team of over 100 staff members and volunteers, ensuring smooth registration and verification processes (Myanmar emergency).
- Conducted regular audits and checks to maintain data integrity and prevent fraudulent activities.
- Promoted consistency and efficiency in emergency response efforts.
Senior Registration Assistant at United Nations High Commissioner for Refugees (UNHCR) (2015-08 – 2021-04)
Conducted registration, RSD, and family unity interviews for refugee asylum seekers
- Conducted registration, Refugee Status Determination (RSD), and family unity interviews, ensuring adherence to international protection principles and UNHCR procedural standards.
- Assessed and documented protection needs and specific vulnerabilities, facilitating appropriate referrals and follow-up actions.
- Led frontline reception and registration activities, managing high-volume inquiries, counselling persons of concern, and ensuring access to asylum procedures.
- Maintained and updated proGres database, ensuring data accuracy, consistency, and compliance with data protection and confidentiality standards.
- Coordinated with internal units and external partners, supporting effective delivery of protection and assistance services.
- Contributed to SOP development, operational planning, and continuous improvement initiatives, enhancing efficiency and service delivery.
- Supported capacity-building and training activities for staff and interpreters on registration processes, data management, and protection principles.
Associate Consultant Legal at A.D. Financial (2015-04 – 2015-08)
Prepared legal documents and provided financial and administrative support
- Prepared legal documents, managed family office functions, and provided financial and administrative support.
- Offered strategic corporate guidance and crafted persuasive business proposals.
Legal Assistant at BP Healthcare (2014-04 – 2015-03)
Provided legal support and managed healthcare improvement projects
- Assisted with legal challenges, complaint management, training management, and safety protocols.
- Handled secretarial and administrative tasks and spearheaded healthcare improvement projects.
Executive Customer Feedback and Complaint Management at Subang Jaya Medical Centre (currently known as Ramsay Sime Darby Healthcare) (2013-04 – 2014-03)
Delivered customer service and managed complaints
- Delivered exceptional customer service and handled complaints.
- Provided legal counsel and maintained regulatory compliance.
Customer Service Senior Officer at United Overseas Bank – Centre of Excellence (2011-08 – 2013-03)
Managed customer service operations and promoted financial products
- Managed high volumes of calls, addressed customer needs, and promoted financial products.
