Human Resource
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Over a span of more 16 years, I've honed my skills in Human Resource Management, particularly emphasizing on the agility and dynamics HR essentials in the realm of start-ups in the past
7 years.
ServAuto Sdn Bhd Nov 2025 - Present
Oversee the full spectrum of People & Organisational Strategy for more than 130 workforce headcount, leading 5 direct reports across Talent Acquisition, HR Operations, Payroll, Admin, and
Business Support functions.
Key Responsibilities & Achievements
1.Human Resource Leadership
Led end-to-end HR operations across HQ, workshop, warehouse, live stream, and commercial functions. Partnered with EXCOs and department heads on workforce planning, organizational structure, and people strategy. Drove HR transformation initiatives, process improvements,
and system optimization using Lark and Brio HR.
2.Talent Acquisition
Managed full-cycle recruitment for strategic and operational roles including Marketing, Live Stream, Operations, Workshop, and Corporate functions. Developed recruitment workflows, hiring dashboards, TA performance tracking, and onboarding processes. Led employer branding initiatives through LinkedIn recruitment campaigns and talent engagement strategies.
3.Employee Relations & Industrial Relations (ER/IR)
Managed disciplinary matters including absenteeism, misconduct, abandonment cases, probation nonconfirmation, and termination processes. Issued and reviewed Show Cause Letters, warning letters, abandonment notices, and termination documentation. Advised management on employee relations matters and policy compliance.
4.Compensation & Benefits
Led annual performance bonus and salary increment exercises across departments. Managed payroll adjustments, compensation reviews, equipment allowance structures, and employee benefit initiatives. Oversaw payroll-related employee communications including EA forms, tax support, and final salary processing.
5.Performance Management
Spearheaded annual performance review cycles, calibration discussions, and increment recommendation exercises. Coordinated probation evaluations, KPI alignment, and performance improvement discussions with department leaders.
6.HR Policies & Compliance
Drafted and reviewed HR policies including training rewards, Ramadan working hours, contractor agreements, and allowance frameworks. Ensured HR practices aligned with operational and compliance requirements across multiple business units.
7.HR Operations & Systems
Implemented HR process enhancements through Lark Base workflows, approval systems, attendance tracking, and onboarding automation. Managed HR reporting, retention tracking, onboarding metrics, and recruitment analytics.
8.Learning & Development
Coordinated internal training programs covering automotive knowledge, AI tools, TikTok content strategy, and operational development. Introduced structured onboarding and employee learning initiatives to improve employee experience and productivity.
9.Organizational Development & Change Management
Supported employee transition exercises during workshop acquisitions and organizational restructuring initiatives. Managed onboarding, workforce integration, and operational alignment for transitioned employees.
10.Employer Branding & Culture
Led internal engagement initiatives, recruitment branding campaigns, onboarding experience improvements, and culture-building activities. Collaborated cross-functionally on employer branding, LinkedIn presence, and employee experience projects.
11.Digital Transformation
Led the successful implementation of BrioHR, transforming the organisation from a fully manual payroll process to an integrated digital HRIS and payroll system. Streamlined payroll operations, employee records, and leave management, improving efficiency, accuracy, and HR governance.
Bachelor in Human Resource Management (Completed in 2008)
Swinburne University of Technology, Australia
