Umadevi Kandaiah

conscientious Care Assistant with expertise in the provision of exemplary care to maintain the health, safety and development of elderly patients, often with complex health care needs. With extensive knowledge of health care services, is highly experienced in the delivery of individual care plans whilst working in conjunction with community and local authority teams. Skilled in mental health support, with an emphasis evaluate care effectiveness.

Acts with integrity and in the best interest of patients while ensuring compliance with policies and guidelines to promote care home efficiency.

Customer Service - ASTRO

(2009-12 - 2013-08)

• Help customer troubleshoot online.
• Ensure all inbound calls received are answered immediately.
• Ensure and maintain professionalism in handling customers' inquiries/complaints on the organization's products and services.
• Special team as to handle and guide all agents from rate customers and do refresh training to make them more confidence to answer calls.

Coach - STANDARD CHARTERED

(2013-10 - 2015-12)

• Coach and develop Customer Service Representatives in all areas of performance including metrics and behaviors.
• Audit phone, email, and other customer interactions, observing performance, techniques and application of guidelines and procedures.
• Evaluate quality, track results, and provide coaching for increased success.

Healthcare Assistant - POLIKLINIK LEE

(2016-03 - 2020-01)

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates necessary information in the medical record; enters patient demographics and panel information into the computer.
• Assists patients with completing all necessary forms.

Financial Administrator - Grow Hills Enterprise

(2020-02 - 2023-04)

• Formulate improvement process in debt management.
• Review and check the Daily bank statement.
• Identify payments for corporate/ insurance under my portfolio and create the receipts for all the payments with the PV.

Locum - Poliklinik Alora, Klinik Siti

(2023-04 - 2024-08)

• Attend to patients/ customers.
• Handling registration for patients.
• Scheduling appointments and following up.

Care Assistant - ReGen Rehab Hospital

(2024-08)

Provides safe and effective quality care to all patients in a manner that meets standard safety policy and nursing competencies.

• Outpatient Clinic - Welcome our customers and visitors who come to Specialist clinic.
• To ensure that all equipment in Specialist room is available, safe and can be used example B/P set, Stethoscope, torchlight etc.
• Chaperoning and assisting specialists during procedures or reviewing patients at clinic.
• Assist doctors or Staff Nurse during the special procedures, such as dressing, inserting I/V line, blood taking etc.
• Assist Specialist for admission process. Ensure that patient's documentation for admission is being filled up accordingly and signed by the doctor and patient.
• Bring patients with complete documentation to meet admission officers for admission process before admit to the ward.
• To assist in dealing with the collection of patient's specimens to be sent to the laboratory department such as urine FEME, Blood test etc.
• Ensure the correct guidelines are followed in the labelling and transportation of specimens to avoid mistakes.
• Protects organizations' value by keeping patient information confidential.
• Ensure that after procedures disposable items are being charged to the patient in track care system for billing purposes.
• To ensure that the treatment room is clean, neat and tidy by daily cleaning in the morning.
• Maintain consultation rooms to a high standard of cleanliness neat and tidy before clinic starts.
• Follow the Systematic way of recording, arranging disposable items that have been supplied by the store.
• Maintain an environment which prevents spread of infection. Always refer infection control policy as a guideline.
• To ensure all 'listed' appointment customers are informed within one (1) day earlier on any clinic cancellation and able to reschedule or offer for another option for other Consultant's clinic.
• Be alert and prepared to engage in activities organized by the company.
• Updates job know knowledge by participating in every internal and external training organized by the company e.g. CNE and CME classes.
• Attend Company/team staff meetings where possible.
• Always work as a team to provide the best treatment for patients.
• Willing to work overtime as instructed by Manager.
• Maintains work operations by following policies and procedures as guidelines to avoid mistakes.
• Ensures smooth running of the assigned clinic as required.
• Inpatient Ward - Assist nursing personnel with bedridden patients, e.g.: bed bath, turning of patients, Ryles Tube Feeding, PEG Feeding, changing diaper, and tidy up the patient's unit
• Assist in daily bed making
• Clean water jug & hot water flask & replenish water twice a day as required
• Assist in serving meal & feed patient orally who required assistance
• Attend to call bell when necessary
• Assist patient in their personal hygiene, such as brush teeth, shower, offering bedpan or urinal etc
• Make patient get ready for therapy session.
• Assist nursing personnel in performing 'last office' if required

Foundation in Nursing - Nursing - International University College of Nursing (Kota Damansara) (2009 - 2011)

SPM - SMK Puchong Jaya (B) (2008)