Vijendran Kanniah

Dedication to my profession by being involved in system implementation, management, delivery, and production roll out via leadership & mentor-ship role capacity by leveraging experience acquired over the years.

Freelance at Freelance IT (2024-11 – Present)

• Provided remote/on-site technical support for individuals and small businesses
• Troubleshot hardware, software, and network issues
• Installed/configured systems, printers, and Wi-Fi networks
• Supported Microsoft Office, email setup, and user issues

Support Manager at Crossecom Malaysia (2016-06 – 2024-06)

• Led helpdesk operations and managed team workload allocation
• Coordinated remote/on-site support, upgrades, and installations
• Managed client expectations and third-party vendors
• Provided technical guidance and issue resolution for support team
• Conducted training and developed SOPs to improve efficiency
• Supported major projects (GST, EMV certification, retail automation)

Support Engineer at Crossecom Malaysia (2006-03 – 2016-06)

• Delivered nationwide support for retail automation systems (BHP)
• Performed installation, troubleshooting, and system configuration
• Provided POS support, user training, and daily reporting
• Handled network setup, VPN configuration, and remote support

ATM Network Operator at Ambank Bhd (2000-07 – 2006-03)

• Monitored ATM systems and resolved transaction issues
• Assisted branches with audits, reports, and technical support
• Handled customer queries and ATM-related incidents

Bachelor of Technology in Database Management in Database Management – Wawasan Open University

Diploma in Information Technology in Information Technology – COSMOPOINT College

Certificate in Information Technology in Information Technology – COSMOPOINT College