Customer Service & Logistics Executive
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Experienced Customer Service and Logistics Executive with 3 years of proven success in managing end-to-end order processing, coordinating domestic and international shipments, and delivering excellent customer support. Skilled in ERP systems, documentation, and cross-functional communication to ensure timely deliveries, resolve issues efficiently, and maintain high customer satisfaction. Adaptable, detail-oriented, and committed to continuous improvement in service and logistics operations.
Over three years of experience in customer service and logistics operations within manufacturing and trading environments. I am currently serves as a Customer Service Executive at H & R Chempharm Asia, where leads order fulfillment processes, manages cross-functional coordination, handles pre- and post-sales service, and oversees export documentation and customer complaints.
Previously, I held the position of Logistics & Customer Service Executive at Sinopont Everthriving Malaysia, where I was responsible for import/export procedures, shipping documentation, customs compliance, and coordination of delivery schedules. I also ensured accuracy in inventory reconciliation using ERP systems.
My foundational experience began as a Customer Service Assistant at Everbright Logistics, managing customer relationships, shipment tracking, document preparation, and coordination with planners.
I also completed an internship as a Quality Management Trainee at Salutica Allied Solutions, gaining exposure to ISO 45001 standards, document control, and warehouse audits.
My professional strengths include excellent communication, problem-solving, attention to detail, and proficiency in ERP/CRM systems.
Bachelor’s Degree in Management (Major in Logistics)
Open University Malaysia (OUM), May 2022 – Present
CGPA: 3.83
Dean’s List for outstanding academic performance in 2023 and 2024
Diploma in Quality Assurance Engineering
ADTEC JTM (Ministry of Human Resources), June 2018 – December 2021
CGPA: 3.63
These qualifications have equipped with a strong foundation in logistics, management, quality assurance, and operational standards—skills that are directly applicable to customer service and supply chain roles.
