5 years of working experience in servicing field, starting with first 2 years as Nutritionist position, following by 3 years experience as Command Center Analyst in Dell.
Nutritionist- Oriana Life & Wellness Sdn Bhd (Jun 2016- Dec 2017)
- Provide health screening and consultation to customer.
- Conduct public health talk and internal product traning to distributor.
- Organize events to promote company products.
- Develop and maintain good customer relationship.
- Assist in customer order, payment, packing and shipping orders.
Marketing cum Nutritionist Executive- Siang Pharmacy Sdn Bhd (2018)
- Handle new product development, product training and marketing events.
- Manage online store and official Facebook pages.
- Answer incoming customer enquiry and solve issues.
- Coordinate and work closely with production, supplier and designer to ensure new products have fulfilled all the requested requirement.
- Support outlet operation and guide sale person to improve their sale.
- Monitor housebrand’s sale to hit personal and team sale target.
- Monitor and allocate stocks for all branches.
Command Center Analyst-Dell Global Business Center Sdn Bhd (Feb 2019-Feb 2022)
- Proactive monitoring Same Day/ NBD dispatches to ensure timely execution via SALEFORCE & ORACLE tool.
- Answer phone queues and live chat to ensure internal and external customer issue are managed and resolved.
- Engages internal and external organization to work and resolve any issue relating to delivery and service.
- Collaborate and work with courier and service partner for expedition of delivery and onsite services when there are potential SLA misses.
- Work closely with partner management corrective action and service delivery improvement.
