Yee Jefferson

Customer Service Professional with 6+ years of experience in handling high-volume inquiries and resolving customer concerns efficiently. Strong communication skills with a focus on customer satisfaction and relationship building.

Senior Customer Service Associate at Melaleuca Southeast Asia (2019-11 – Present)

• Handled high-volume inquiries via phone and email
• Resolved customer complaints efficiently
• Maintained accurate customer records
• Provided product and service guidance

Supervisor at PennMart Toys (2018-04 – 2019-11)

• Supervised daily store operations
• Led and trained sales team
• Managed inventory and merchandising
• Handled escalated customer issues

Diploma in Engineering (EHS) – CUCMS (2017)