Yvonne Kee

Projects: Billing System Improvement | Payroll Optimization | Human Resource | Corporate Executive Support Sales Admin Process Enhancement | Business Development Supervising and supporting administrative staff, including hiring, scheduling, training and performance evaluations Overseeing the administrative department's budget and resources

Administration Manager - Strait Bio Ventures Sdn Bhd

(2025-12)

• Projects: Billing System Improvement | Payroll Optimization | Human Resource | Corporate Executive Support Sales Admin Process Enhancement | Business Development
• Supervising and supporting administrative staff, including hiring, scheduling, training and performance evaluations
• Overseeing the administrative department's budget and resources
• Coordinating communications, workflows and schedules
• Developing and implementing office policies and procedures to improve workflow and compliance and organisational processes
• Supervising the records management processes and procedures
• Delegating administrative tasks to team members
• Managing the facilities and equipment to create a safe environment
• Ensuring compliance with relevant regulations
• Setting targets, timelines, and projects for their department
• Reviewing budgets and dispersing funds to various departments
• Managed payroll administration including EPF, SOCSO, EIS and PCB compliance matters efficiently
• Streamlined billing and financial reporting processes improving accuracy and operational efficiency metrics
• Supported business development initiatives through market research, lead generation, and customer feedback analysis to improve client engagement strategies

Assistant Manager, ePension Operations (HK Support) - iFast Global Hub AI Sdn Bhd

(2025-08 - 2025-11)

• Projects: ePension Platform Setup | UAT Testing Cycles | Pension Transaction Processing Fwk | SLA Gov Quality Control & Assurance
• Established pension operational infrastructure ensuring scalable stable controlled digital platform
• Designed end to end workflows improving transaction efficiency and governance framework implementation
• Managed daily platform operations ensuring workflow efficiency system stability and service continuity
• Ensured compliance with regulatory requirements SOPs and SLA standards across operations
• Managed full transaction lifecycle including onboarding payments transfers claims and inquiries
• Validated transactions and documents ensuring accuracy completeness and compliance
• Collaborated stakeholders resolving operational issues ensuring timely service delivery and coordination
• Maintained data accuracy ensuring integrity through validation checks and system controls
• Investigated discrepancies resolving failed transactions and managing escalations across teams effectively
• Executed UAT testing identifying defects ensuring system readiness and operational implementation success
• Monitored performance metrics ensuring SLA adherence quality standards and continuous improvement
• Ensured adherence to regulatory requirements, internal policies, and compliance frameworks to maintain operational integrity and reduce risk exposure
• Conducted quality control reviews to ensure data accuracy, compliance, and adherence to SOPs

Deputy Manager, Credit Marketing - Hap Seng Credit Sdn Bhd

(2016-08 - 2025-08)

• Projects: SJPP Loan Guarantee Program | Credit Risk Portfolio Management | Loan Processing System | AML/KYC Compliance | Credit Control | Administrative Cross-Functional Support
• Evaluated loan applications ensuring accurate credit analysis and timely approval decisions achieved
• Managed credit portfolio reducing delinquency through early warning systems and recovery strategies
• Conducted financial analysis assessing borrower creditworthiness including high value complex proposals
• Ensured AML compliance performing KYC verification and customer risk classification processes consistently
• Managed end to end loan operations ensuring compliance documentation disbursement and monitoring
• Led onboarding processes improving efficiency reducing client setup time and enhancing service delivery
• Developed quality assurance framework ensuring consistent documentation accuracy and audit compliance
• Collaborated risk teams analyzing exposure financial statements and restructuring cases effectively managed
• Handled customer escalations resolving complex onboarding and transaction issues ensuring satisfaction
• Generated operational reports supporting decision making and improving cross functional alignment
• Strengthened internal controls enhancing compliance monitoring and reducing operational risk exposure
• Managed all stages of overdue accounts across HP (Hire Purchase) and TL (Term Loan) portfolios, ensuring timely recovery actions and achievement of collection performance targets
• Led overall planning, supervision, and management of HP & TL unit operations, implementing collection and recovery strategies to meet financial targets and forecasts
• Managed credit control and debt recovery processes, including collection follow-ups, billing statements, arrears management, and KYC compliance reviews
• Developed and implemented quality assurance frameworks, improving documentation accuracy, audit readiness, and process standardisation

Assistant Manager, Operations cum PA to CEO - TFDC Asiacorp Berhad

(2015-09 - 2016-08)

• Projects: Billing System Improvement | Payroll Optimization | Human Resource | Corporate Executive Support Sales Admin Process Enhancement | Business Development
• Streamlined billing and financial reporting processes improving accuracy and operational efficiency metrics
• Managed credit control functions reducing overdue accounts and strengthening cash flow performance
• Oversaw HR and payroll operations enhancing processing accuracy, compliance and reducing turnaround time
• Coordinated executive support including scheduling travel arrangements and board meeting documentation
• Ensured regulatory compliance maintaining corporate records and improving customer tracking system
• Managed full spectrum of HR operations, including recruitment, interview coordination, leave management, and employee records administration
• Assisted in planning and execution of sales seminars, marketing events, and corporate campaigns, contributing to brand visibility and business engagement
• Supported business development initiatives through market research, lead generation, and customer feedback analysis to improve client engagement strategies

Assistant Manager, MIS - Standard Chartered Bank

(2014-11 - 2015-08)

• Projects: MIS Reporting Framework | Data Analysis Dashboard | Banking Operations Reporting
• Developed MIS reports enhancing business analysis and supporting operational decision making processes
• Analyzed financial data ensuring accuracy consistency and timely reporting for stakeholder requirements
• Collaborated cross functional teams improving reporting efficiency and ensuring data integrity across systems
• Maintained databases ensuring accurate data storage retrieval and operational information processing
• Supported system enhancements improving workflows and reducing manual errors in reporting processes

Assistant Manager Licensing & Admin / QA / Treasury / CS - Standard Chartered Bank

(2008-08 - 2014-11)

• Projects: Licensing Compliance Program | QA Framework Implementation | Wealth Management Audit Support | Treasury Product Sales | Client Portfolio Management | Customer Support Operations - Inbound Contact Centre
• Managed licensing compliance and audit processes ensuring adherence to regulatory and internal policies
• Implemented and enhanced Quality Assurance (QA) frameworks, improving service consistency, reducing operational discrepancies, and strengthening control measures
• Promoted treasury products advising clients on financial solutions aligned with investment objectives
• Managed client relationships transactions and portfolio activities ensuring satisfaction compliance
• Handled customer inquiries-maintained records and optimized processes improving service and performance
• Resolved customer complaints and account issues, ensuring effective service recovery and maintaining service quality standards
• Performed account maintenance and banking transactions, ensuring accurate updates of customer records and data integrity
• Ensured strict compliance with banking policies, regulatory requirements, data privacy, and security standards
• Monitored and achieved performance KPIs, including Average Handling Time (AHT), quality scores, and service efficiency metrics
• Supported audit activities and operational reviews, ensuring readiness and compliance with internal and external requirements
• Contributed to process improvement initiatives, enhancing operational efficiency and customer service delivery standards
• Received SME Excellence Recognition Award – Presented by Mr Osman Murad, CEO and Managing Director

Senior Sales Administrator - Price Solutions Sdn Bhd

(2005-07 - 2008-07)

• Projects: Mortgage Processing | Loan Documentation | Sales Administration System
• Processed loan documentation ensuring accuracy and compliance with banking operational requirements
• Coordinated stakeholders ensuring timely approvals and smooth loan processing workflows execution
• Maintained records ensuring proper tracking and management of customer financial documentation files
• Supported sales operations improving efficiency and enhancing service delivery standards
• Ensured compliance maintaining high standards of documentation and audit readiness requirements

Customer Services Executive cum Account Executive - Koperasi Serbaguna Malaysia Bhd

(2003-01 - 2005-06)

• Projects: Insurance Policy Management | Customer Service Operations | Account Handling
• Managed customer accounts ensuring accurate records and timely updates of insurance policies
• Handled inquiries resolving issues and enhancing overall customer satisfaction and service delivery
• Processed policy documentation ensuring compliance with insurance regulations and operational standards
• Maintained financial records ensuring accuracy and supporting reporting requirements for management
• Improved service processes enhancing efficiency and optimizing customer handling workflows effectively

Senior Admin Clerk, Cashier, Typist - Affin ACF Finance Berhad

(1997-05 - 2002-12)

• Projects: Cash Handling Operations | Administrative Processing | Financial Record Management
• Handled cash transactions ensuring accuracy and compliance with financial operational procedures standards
• Maintained records ensuring proper documentation and secure handling of financial information consistently
• Performed administrative duties supporting daily operations and ensuring smooth workflow execution
• Processed documents ensuring accuracy and compliance with company policies and regulatory requirements
• Managed filing systems ensuring efficient document retrieval and proper record organization standards