B2B Technical Support (Partnerships)

Airvend Payment Services Limited

B2B Technical Support (Partnerships)

Location: Hybrid (Abuja/Lagos preferred)

Job Type: Full-time

KINDLY COPY AND PASTE THE LINK BELOW TO APPLY DIRECTLY https://airvend.clayhr.com/jobboard/#/position/view/349050/B2B\_Technical\_Support\_%28Partnerships%29

About the Role

As a B2B Technical Support (Partnerships) at Airvend, you will serve as a key point of contact for our business partners, ensuring a seamless technical and operational experience across our products. You will work closely with Engineering, Product, and Business teams to support partner onboarding, manage ongoing relationships, and drive timely resolution of technical issues.

What You’ll Be Doing

• Serve as the primary technical contact for business partners and merchants, supporting them throughout onboarding and ongoing operations, especially during integration.
• Collaborate with Business and Marketing teams to support partner success, including onboarding, product adoption, and issue resolution
• Investigate and troubleshoot technical issues related to POS systems, payment flows, and integrations, working closely with Engineering when needed
• Escalate complex technical issues to the appropriate internal teams and follow through to resolution while keeping partners informed
• Monitor integration channels and coordinate with external partners to resolve technical issues and ensure system reliability
• Support successful partner integrations and product rollouts, ensuring smooth implementation and minimal disruption
• Identify recurring partner issues and collaborate with Product and Engineering teams to drive improvements and feature enhancements
• Document partner issues, resolutions, and insights in internal systems, contributing to knowledge sharing and process improvement
• Contribute to process improvements, including automation of routine support tasks and enhancement of partner support workflows

Requirements

• 1–3 years of experience in B2B partnerships, technical account management, or client-facing roles within fintech or payments
• Strong understanding of POS systems, payment flows, and transaction lifecycles
• Proven ability to manage and support business partners, including onboarding, issue resolution, and ongoing relationship management
• Ability to troubleshoot technical issues across devices, applications, and integrations in collaboration with partners
• Basic knowledge of APIs, logs, and error diagnosis to effectively communicate with technical teams and partners
• Experience working with cross-functional teams (engineering, product, operations) to resolve partner issues and improve service delivery
• Strong communication and stakeholder management skills, with the ability to translate technical concepts for non-technical business partners
• Familiarity with ticketing and CRM tools (e.g., Jira, Zendesk, HubSpot) is an advantage
• Strong problem-solving and analytical skills with a proactive approach to identifying partner needs
• Customer- and partner-focused mindset with a strong sense of ownership, accountability, and professionalism