The Dispatch Coordinator is responsible for coordinating and assigning delivery requests to riders, ensuring timely pickups and deliveries, and maintaining smooth day-to-day logistics operations.
The role requires excellent communication, organization, and problem-solving skills to ensure efficient dispatching while providing exceptional support to merchants, riders, and customers.
Key Responsibilities
Receive and coordinate delivery requests from merchants.
Assign delivery jobs to available helpers based on proximity, capacity, and delivery timelines.
Monitor the progress of all assigned deliveries from pickup to successful completion.
Communicate with helpers to ensure timely pickups and resolve operational challenges.
Follow up on delayed, failed, or cancelled deliveries and escalate issues where necessary.
Maintain accurate records of dispatched orders, completed deliveries, returns, and cancellations.
Serve as the primary point of contact between merchants, helpers, and the Operations team.
Ensure all dispatch activities comply with the company’s Standard Operating Procedures (SOPs).
Prepare daily operational reports, including delivery performance, rider attendance, and incident reports.
Assist with onboarding new merchants and helpers within tejuosho when required.
