Operations Representative

About the Role

• We're looking for an Operations Rep. based in Lagos to drive customer and business growth for intercity.ng.
• You'll identify and pursue new sales opportunities, build relationships with customers and transport operators, promote our services, and consistently contribute to our revenue targets.
• This role is ideal for someone who is outgoing, persuasive, target-driven, and comfortable speaking with people both online and offline.

What you'll do

• Identify and pursue new sales opportunities across Lagos
• Generate leads through direct outreach, referrals, social media, networking, and other channels
• Reach out to prospective customers and businesses to introduce intercity.ng's products and services
• Build and maintain strong relationships with existing and prospective customers
• Understand customer needs and recommend suitable intercity.ng solutions
• Follow up consistently with leads and move prospects through the sales pipeline
• Meet and exceed weekly and monthly sales targets
• Maintain accurate records of leads, prospects, conversations, and sales activities
• Work closely with the operations and marketing teams to improve customer acquisition and retention
• Gather customer feedback and share insights that can improve our products and services
• Monitor competitors, market trends, and customer needs within the Lagos transportation market
• Prepare regular reports on sales activities, pipeline, conversions, and revenue performance

Requirements

What we're looking for

• Bachelor's degree in Business Administration, Marketing, Sales, Communications, or a related field
• 1–3 years of experience in sales, business development, customer acquisition, or a related role
• Proven ability to generate leads and convert prospects into customers
• Excellent communication, negotiation, and interpersonal skills
• Strong customer relationship management skills
• Comfortable making calls, sending messages, conducting meetings, and engaging prospects in person
• Self-motivated, target-driven, and comfortable working with sales KPIs
• Good knowledge of Lagos and its business/customer environment
• Comfortable using CRM, spreadsheets, messaging, and other digital tools
• Ability to work independently in a fast-paced, remote-first environment
• Previous experience in transportation, mobility, logistics, travel, fintech, or technology is an advantage

What success looks like:

• Consistently meeting or exceeding monthly sales targets
• Growing the number of active customers and business accounts
• Maintaining a healthy and well-managed sales pipeline
• Converting qualified leads efficiently
• Building strong, long-term customer relationships
• Providing useful market and customer insights to the wider team.