Abadunmi Dorcas

Results-driven communications and banking professional with a strong academic foundation in English, Communication Arts, and Mass Communication. Experienced in customer-facing banking operations, classroom instruction, and sales management. Holds multiple professional certifications in HR, project management, health & safety, and customer service. Known for clear communication, attention to detail, and the ability to build strong relationships across diverse environments.

Account Support Officer - Stanbic IBTC - Port Harcourt

(2024-01)

• Facilitate seamless account opening processes, ensuring full compliance with KYC and regulatory requirements.
• Manage account regularisation for existing customers, resolving documentation gaps and flagged issues promptly.
• Deliver high-quality customer service at the branch level, addressing inquiries and escalating complex cases appropriately.
• Collaborate with internal teams to improve turnaround times for customer requests.

Subject Teacher (NYSC Posting) - Community Secondary School, Abuloma - Port Harcourt

(2023-01 - 2024-12)

• Developed comprehensive lesson notes and scheme of work aligned with the national curriculum.
• Prepared students for internal and external examinations, contributing to improved academic performance.
• Employed creative teaching strategies to increase student engagement and comprehension.

Sales Manager - Obiora Food & Beverage Ltd. - Lokoja

(2020-01 - 2020-12)

• Managed day-to-day sales operations, supervising a team to meet monthly revenue targets.
• Coordinated client relationships and developed strategies to expand the customer base.
• Monitored stock levels and ensured timely restocking to prevent revenue loss.

SIWES Intern — News & Current Affairs - NTA Lokoja, Channel 12 - Lokoja

(2018-01 - 2018-12)

• Assisted in the production and presentation of news bulletins and current affairs programmes.
• Gained hands-on experience in broadcast journalism, script writing, and newsroom operations.

B.A. - English & Communication Arts - Ignatius Ajuru University of Education (2025-12)

HND - Mass Communication - The Federal Polytechnic, Bida (2022-12)