Abdulbaki Omoniyi (Optimistic)

Dedicated and results-oriented hospitality professional with hands-on experience in hotel operations, front office management, guest relations, and staff supervision. Progressed from Receptionist/Front Desk Officer to Assistant Manager through commitment, reliability, and strong performance. Skilled in coordinating daily operations, supervising staff, managing guest concerns, liaising with Housekeeping and other departments, monitoring service standards, and supporting cost control across shifts.

Known for remaining calm under pressure and working effectively with both guests and staff.

Assistant Manager – Hotel Operations at Palm Hotel and Suites (2019-05 – 2021-09)

• Coordinated and supervised daily hotel operations, ensuring efficient service delivery and continuity of business activities.
• Supervised staff and delegated duties, monitoring attendance, punctuality, discipline, and performance.
• Coordinated activities between Front Office, Housekeeping, and other operational areas to maintain smooth hotel operations.
• Assisted with staff scheduling, duty allocation, and shift arrangements to ensure adequate operational coverage, maintaining effective handover across day and night shifts.
• Handled guest complaints and operational concerns professionally, ensuring issues were addressed and followed through.
• Coordinated with Housekeeping to ensure rooms were cleaned, prepared, and available for arriving guests, and followed up on maintenance issues affecting guest comfort.
• Monitored Front Office activities, cash handling, and daily operational records to promote accuracy and accountability.
• Supported management in maintaining hotel policies, service standards, and professional conduct; assisted with staff orientation, training, and performance monitoring.
• Supported cost-control efforts by monitoring the use of hotel supplies, tracking stock, and reporting shortages or unusual consumption.
• Represented management when required and supported the hotel in achieving operational and customer-service objectives.

Receptionist / Front Desk Officer at Palm Hotel and Suites (2018-08 – 2019-05)

• Managed daily Front Desk activities, serving as a key point of contact between the hotel and its guests.
• Welcomed guests and professionally handled check-in and check-out procedures, room reservations, and enquiries.
• Maintained accurate guest information, reservation details, Front Desk records, and payment/transaction records.
• Received and directed telephone calls professionally, and responded to guest complaints and service requests, referring issues to the appropriate department.
• Coordinated with Housekeeping regarding room status and readiness for arriving guests.
• Maintained a clean, organised, and professional Front Desk environment, providing courteous customer service focused on guest satisfaction.

Bachelor of Science (B.Sc.) in Political Science – Federal University Gashua (2021 – 2025)

Senior Secondary School Certificate (SSCE) – Idi Ape Baptist Church Comprehensive High School (2012 – 2018)