Mr
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Customer-focused professional with over 6 years of experience in ICT support, customer communication, and digital engagement. Proven ability to manage inbound and outbound communication, qualify leads, schedule appointments, and maintain accurate CRM records. Experienced working with distributed teams and supporting users through phone, email, and online communication tools.
Adept at explaining services, resolving client issues, and maintaining high standards of customer satisfaction in remote environments.
ICT Specialist at Agro-Allied & Technical Organizations (2019-01 – Present)
Provide technical assistance and user support via phone, email, and digital platforms. Diagnose and resolve system and connectivity issues for staff and clients.
Community & Digital Engagement Associate at Blockchain & Web3 Communities (2021-01 – Present)
Manage online community communication and respond to user inquiries. Guide new users through onboarding and explain digital services.
Digital Marketing & Customer Support Associate at BlockTech Innovations / CryptoHub Africa (2020-01 – 2023-12)
Engaged prospective clients through digital channels and responded to service inquiries. Assisted with customer onboarding and service explanation.
Higher National Diploma (HND) in Computer Science – Kaduna Polytechnic (2019-01 – 2022-12)
National Diploma (ND) in Computer Hardware Engineering – Yahaya Hamza Institute of Technology, Kaduna (2015-01 – 2017-12)
