Abigail Adedeji

Highly organized and reliable Administrative Assistant, Customer Service Representative, and Virtual Assistant with over 3 years of experience supporting daily operations, managing client communications, and delivering excellent customer service in fast-paced environments. Skilled in handling administrative duties, managing emails, organizing schedules, supporting clients, and working remotely with minimal supervision while meeting deadlines.

VIRTUAL ASSISTANT at EHR (2025-09 – Present)

• Handled filing and documentation, ensuring 100% accuracy and timeliness.
• Responded to emails and client messages, with 95% response rate within 24 hours for urgent communications.
• Provided daily administrative support.
• Prepared documents and reports.
• Organized digital files and records.

CLIENT SPECIALIST at PATOMS TRADING (2023-05 – 2025-08)

• Delivered excellent customer service by resolving inquiries and complaints promptly.
• Built strong client relationships that resulted in 15% rise in customer referrals.
• Improved order processing efficiency by 20% through CRM updates.
• Collaborated cross-functionally to ensure excellent client experience.

Bachelor's of Science (B.Sc) in Mass Communication – Adekunle Ajasin University (2017 – 2021)