CUSTOMER SERVICE AND AFTER SALES REPRESENTATIVE - SPECTRUM INNOVATION TECHNOLOGY
- Helped customers with product questions, complaints, and warranty issues after purchase.
- Coordinated customer deliveries and ensured timely delivery of goods to clients.
- Worked closely with the technical repair team to fix customer advice problems quickly
- Explained how to use products correctly to help customers avoid future issues.
- Used CRM software to record customer information and product purchase.
- Checked repaired devices to ensure they were working perfectly before handling them back to customers.
CUSTOMER SERVICE REPRESENTATIVE - CHRISBELLA GLOBAL RESOURCES
- Handle sales and customer service in a wholesale retail environment dealing with bulk products sourced from different countries.
- Attend to customers purchasing in large quantities, ensuring smooth order processing and satisfaction
- Coordinated customer deliveries and ensured timely delivery of goods to clients.
- Managed customer orders, dispatch, and delivery follow-up.
- Maintained good customer relationships through effective communication and service support.
- Assisted in logistics and movement of customers' bags and wholesale goods.
- Handled sales transactions and customer inquiries professionally.
- Manage customer relationships to encourage repeat wholesale purchases and long-term business engagement
- Assist in product display, stock arrangement, and maintaining an organized sales environment
- Process transactions accurately and support daily store operations
- Handle cash transactions and ensure accurate daily sales records and accountability
- Process purchase order and support proper documentation of wholesale
- Ensure proper reconciliation of sales transactions and reports at the end of each shift.
FRONT DESK AND CUSTOMER SERVICE REPRESENTATIVE - FILMHOUSE LIMITED, LAGOS STATE - Lagos State
- Answer incoming calls and respond to customer emails.
- Manage and resolve customer complaints and issues.
- Identify and escalate priority issues to the appropriate channels.
- Provide product and service information to customers.
- Train new employees.
- Entering customers data and organizing customer interaction logs.
- Research and resolve customers' inquiries and provide solutions.
- Follow up with customers to ensure their needs are met.
- Process orders, forms, applications and requests.
- Communicate and coordinate with internal departments.
- Keep records of customers interactions and transactions.
FRONT DESK OFFICER - BE HAPPY PALACE HOTEL, LAGOS STATE - Lagos State
- Handling Customer Complaints.
- Follow communication procedures, guildlines meeting.
- Maintain a positive attitude and calmingly respond to customer complaints.
- Attract customers by promoting the company policies.
- Manage daily, weekly, and monthly meeting agenda.
