Abigail Udoh

English Language graduate (CGPA 4.11/5.0, Second Class Upper) with over five years of experience across administration, customer service, cash management, programme coordination and financial services. Recently completed the Graduate Trainee Program at WSTC Financial Services Limited, gaining training in accounting, credit analysis, financial market analysis, and sales and lead communication. Served during the National Youth Service Corps (NYSC) as Secretary and Programme Manager, building strong skills in office operations, report writing, business communication and stakeholder engagement.

Accurate, adaptable and professional, with a record of delivering results in fast-paced environments.

Graduate Trainee at WSTC Financial Services Limited (2026-08 – 2026-09)

• Completed structured training in accounting and credit analysis
• Gained working knowledge of financial market analysis
• Developed sales, lead communication and business communication skills for client-facing financial services work

Secretary (NYSC) at Federal Polytechnic, Bauchi (2025 – 2026)

• Managed calls, emails, visitors and official correspondence with professionalism
• Scheduled meetings, maintained calendars and coordinated administrative activities
• Kept accurate office records, files and documentation systems
• Supported multiple departments to improve operational efficiency

Programme Manager (NYSC) at Publicity & Editorial CDS Group, Bauchi (2025 – 2026)

• Supported the planning, coordination and monitoring of community development projects
• Tracked project timelines, activities and deliverables to support successful execution
• Prepared reports and worked with stakeholders to achieve programme objectives
• Helped implement initiatives that promoted community engagement and development

Cashier at The Place Restaurant (2024 – 2025)

• Processed customer payments accurately across cash, card and digital channels
• Balanced the cash register and reconciled transactions daily
• Resolved customer concerns professionally to maintain excellent service
• Coordinated with operational teams to ensure efficient order processing

Customer Service Representative at Funhive Reality House (2022 – 2024)

• Responded to customer inquiries and provided service support
• Processed payments and issued accurate receipts
• Resolved customer complaints promptly and professionally
• Maintained daily cash records and accountability

Cashier at The Hook Bar & Lounge (2021 – 2022)

• Handled customer transactions, inquiries, refunds and payments
• Kept the checkout area organised and ensured transaction accuracy
• Resolved customer concerns promptly while upholding high service standards

B.A. (Hons) in English Language – Ibrahim Badamasi Babangida University, Lapai, Niger State (2024)

Senior Secondary School Certificate – Omowunmi Model College, Sango, Ilorin, Kwara State (2019)