Abigeal Alonge

Professional and customer-focused hospitality professional with hands-on experience in front-desk operations, guest relations, customer service, reservations, payments, and administrative support. Experienced in welcoming guests, assisting with check-in and check-out, responding to guest enquiries and requests, maintaining accurate guest records, and supporting a smooth and welcoming guest experience. Strong communicator with a calm, service-oriented approach, attention to detail, and the ability to remain professional in fast-paced hospitality environments.

Receptionist at Villa Rica Beach Resort, Lagos (2026-01 – Present)

• Welcome guests warmly and provide professional front-desk assistance throughout their stay.
• Handle reservations, collect guest details, and accurately document information required before check-in.
• Process guest payments and maintain accurate records of transactions.
• Coordinate guest check-in and check-out information, including monitoring expected arrivals and departures.
• Show guests to their rooms and provide relevant information about the resort and their stay.
• Respond to guest questions, requests, and concerns and provide prompt assistance.
• Maintain a clean, organized, and welcoming reception area while supporting smooth daily front-desk operations.

Career Operations Executive (Remote) at PJY Group (2026-01 – 2026-12)

• Source suitable job opportunities for clients through LinkedIn, Indeed, and other job boards.
• Match client qualifications and experience with relevant vacancies and assist with applications.
• Research employers, job requirements, and industry trends.
• Maintain records of client applications and follow-up activities.

Personal Assistant (NYSC) at Victor International College, Ebonyi State (2025-01 – 2025-12)

• Provided administrative support to school management and coordinated daily executive tasks.
• Managed meetings, appointments, travel arrangements, phone calls, emails, official letters, and schedules.
• Served as a liaison between management, staff, parents, students, and external stakeholders.
• Prepared reports, presentations, meeting minutes, memos, and maintained accurate confidential records.
• Organized meetings, staff trainings, school events, graduations, and workshops.

Sales Lead at Classic Wear and Apparel, Ilorin (2022-01 – 2024-12)

• Managed customer inquiries through WhatsApp and social media and assisted customers with purchases.
• Processed orders, maintained accurate records, and coordinated deliveries with dispatch riders.
• Resolved customer complaints, followed up on orders, and maintained strong customer relationships.
• Monitored sales performance and supported achievement of sales targets.

CSR / Call Representative at Kilimanjaro Restaurant, Lagos (2020-01 – 2021-12)

• Handled customer inquiries, complaints, service requests, and customer orders professionally.
• Provided clear information on products, services, and company policies.
• Resolved customer issues and escalated complex cases when necessary.
• Worked toward daily and monthly call performance targets while maintaining service quality.

Cashier at Kilimanjaro Restaurant, Lagos (2019-01 – 2020-12)

• Processed cash, card, transfer, and POS payments accurately.
• Balanced cash drawers and reported discrepancies promptly.
• Provided polite and professional customer service and attended to incoming customers.

B.Sc. in Business Administration – University of the People, USA (Online) (2026- in view) B.Ed. in Early Childhood Education – University of Ilorin, Nigeria (2024-Graduated)