Abioye Tawakalit

Experienced Customer Care Representative Officer and Sales Agent proficient in delivering exceptional customer service and driving sales growth. Possessing strong communication skills, adept at building rapport with customers, resolving complaints and promoting product offerings. Demonstrated ability to meet and exceed sales targets while maintaining a customer-centric approach.

Seeking a role where I can leverage my communication skills and problem-solving abilities to contribute positively to customer experience and organizational goals.

Customer Care Representative Officer and Sales Agent at Newedge Finance Limited (2021-03 – Present)

• Handle customer complaints (service and loan issues), provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Assisted customers with product inquiries and complaints by analyzing and reporting product malfunctioning.
• Developed and maintained customer relationships by providing helpful and accurate information.
• Developed customer profiles to better understand customer needs and preference.

Credit Portfolio Officer at Trade Deport. Ibadan (2021-04 – 2022-08)

• Covering stipulated area and achieving target.
• Ensuring a good relationship with the customers.
• Maintaining availability of products and creating framework for products to move fast on the shelf.

Manager at NovemberSixth Event Management (2019-07 – 2021-03)

• Negotiated contracts with vendors and suppliers, resulting in a 10% reduction in event expenses while maintaining high-quality services.
• Produces detailed proposals for event (including Timelines, venue, suppliers, legal obligations, staffing & budget
• Managed a team of 20 event staff and volunteers, ensuring seamless coordination and execution of all event logistics, leading to positive feedback from attendees and clients.
• Organize facility for car parking, traffic control, hospitality and the media with guaranteed security of the event
• Implemented a comprehensive event evaluation process, collecting feedback from attendees and stakeholders, and using the insights to improve future event experiences and drive continuous improvement.

Front Office Supervisor/ Junior Cashier at Abimz Foundation (2018-12 – 2019-06)

• Respond to customers' inquiries and Resolve customer complaints in a timely and professional manner
• Keeping in contact with customers before and after a sale
• Generates more unplanned work to expand the business portfolio and sales targets
• Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests.

Bachelor of Science in Education in Biology – University of Uyo, Ikot Ekpene, Akwa Ibom State (2019)

National Examination Council (NECO) – Ayedaade Grammar School, Ikire, Osun State (2008)

Primary School Certificate – St.Barnabas Sch, Apomu (2002)