Abiye Lawson

Certified and experienced Business Analyst with cross-sector experience across telecommunications, housing, public sector, logistics, and warehouse operations. Proven ability to support value-driven change initiatives using Agile Scrum and Waterfall methodologies, with strong stakeholder engagement, process improvement, and data-led analysis skills. Combines professional business analysis expertise with hands-on operational experience in fast-paced environments.

Resource Planning / Process Analysis / Transport Operative - DHL

(2021-06)

• Analysed operational data to assess warehouse and transport performance against KPIs
• Planned and scheduled labour and material resources to meet daily delivery targets
• Developed Excel dashboards and reports to support management decision-making
• Supported continuous improvement initiatives through process reviews and GEMBA walks
• Trained staff on new systems and supported site-level digitalisation initiatives
• Implemented Operations Management System (OMS) improvements through standardisation and data analysis

Warehouse Operative - Amazon

(2019-08 - 2021-06)

• Picked, packed, and prepared customer orders in line with productivity and quality standards
• Operated handheld scanners and warehouse systems for inventory and order tracking
• Loaded, sorted, and moved stock within a fast-paced fulfilment centre
• Conducted quality checks and adhered to health and safety procedures
• Worked collaboratively within shift teams to meet daily and peak-period targets

Business Analyst - Keybase Consults - London Borough of Barking & Dagenham / East Thames Group

(2014-03 - 2019-08)

• Led requirements elicitation through workshops, interviews, and stakeholder engagement
• Conducted GAP analysis and documented Target Operating Models and business requirements
• Mapped AS-IS and TO-BE processes using BPMN and UML
• Produced core documentation including BRDs, Functional Specifications, Business Cases, and Requirements Catalogues
• Supported procurement activities through RFI, RFP, and RFQ documentation
• Coordinated and supported system testing and UAT to ensure requirements coverage
• Supported system implementation through user training, business readiness, and post-go-live support

BSc - Economics & Statistics