Abugu Victor

Results-oriented Operations Manager with over 6 years of progressive experience in operations leadership, administrative management, and process improvement within fintech and public sector environments. Demonstrates a proven ability to lead high-performing teams, streamline workflows, enhance service delivery, and boost operational efficiency. A strong problem solver with exceptional communication, decision-making, and people management skills.

Recognized for consistency, meticulous attention to detail, and dedication to organizational excellence.

Operations Manager - Glover Technologies Ltd - Lekki, Lagos

(2020-12)

• Overseeing daily operations to ensure processes run efficiently.
• Planning and implementing operational strategies aligned with business goals.
• Managing budgets, controlling costs, and improving profitability.
• Supervising teams and department heads to meet performance targets.
• Developing and improving standard operating procedures (SOPs).
• Monitoring KPIs and operational performance metrics.
• Ensuring compliance with company policies, contracts, and regulations.

Supervisor, Operations - Glover Technologies Ltd - Lekki, Lagos

(2019-11 - 2020-12)

• Supervised daily operations and ensured teams adhered to SOPs and performance standards.
• Trained and coached agents, improving job efficiency and product knowledge.
• Resolved customer-related issues and collaborated with Product, QA, Marketing, and Customer Relations teams to close service gaps.
• Monitored productivity, provided regular feedback, and facilitated continuous improvement.
• Escalated complex technical issues (downtime, failed wallet funding, underpayment) to relevant units for fast resolution.
• Compiled and submitted daily, weekly, and monthly reports on product performance and operational metrics.
• Managed stakeholder communications and anchored cross-functional meetings.

Online Sales Representative - Patricia Technologies Ltd - Lekki, Lagos

(2018-07 - 2019-11)

• Recommended product solutions by analyzing customer needs and market patterns.
• Trained new team members for improved customer engagement and transaction handling.
• Managed transaction processes, including product conversion, account reconciliation, and escalation to banks.
• Supported online/offline marketing campaigns to drive traffic and customer retention.
• Resolved customer complaints and ensured seamless online transaction flow.

Higher National Diploma (HND) - Public Administration - Our Saviour Institute of Science, Agriculture & Technology (OSISATECH) (2014 - 2016)