Adaobi Chukwumah

Dedicated Customer Service Representative with over two years of experience providing exceptional customer support in a fast-paced fintech environment. Experienced in handling high volumes of customer inquiries through phone, email, and live chat while maintaining professionalism and excellent service standards. Skilled in administrative support, problem-solving, customer relationship management, upselling products and services where appropriate, conflict resolution, documentation, and multitasking.

Highly organized with excellent communication skills and eager to transition into a Remote Virtual Assistant role where I can provide efficient executive, administrative, and customer support.

Customer Service Representative - OPay Digital Services Ltd

(2023-09)

• Respond to customer inquiries via phone, email, and live chat while maintaining excellent customer satisfaction.
• Resolve account, payment, card, and transaction-related issues promptly.
• Maintain accurate CRM records and document every customer interaction.
• Escalate complex cases to relevant departments while meeting SLAs.
• Educate customers on OPay products and services, identifying opportunities to upsell suitable products and features.
• Build positive customer relationships through empathy, professionalism, and effective communication.
• Collaborate with cross-functional teams to ensure quick issue resolution.
• Handle confidential customer information in compliance with data privacy policies.

Broadcast Intern - Jordan Innovative Broadcasting Ltd

(2022 - 2022)

• Provided administrative and operational support to production teams.
• Conducted online research and prepared written content.
• Scheduled activities and coordinated daily office tasks.
• Assisted with documentation, filing, and team communication.

Bachelor of Science (B.Sc.) - Mass Communication - University of Lagos (2019 - 2023)