Adebajo Opeyemi

Customer service and virtual assistance professional with 4+ years' experience spanning client support, sales, and frontline team supervision. Comfortable managing high-volume inquiries, CRM pipelines, and remote workflows across tools like CRM software, scheduling platforms, and project management apps. Track record of improving response times, retention, and team output across CSR, supervisory, and remote support roles.

Looking to bring this mix of customer-facing and operational experience to a remote or hybrid customer service / VA role.

Brand Ambassador at Reckitt Benckiser, (Justrite, Ibadan) (2025-11 – Present)

• Represent the brand at retail activations and industry events, supporting visibility goals across assigned territories.
• Run promotional events and in-store demos, contributing to a measurable uplift in campaign-period sales.
• Gather on-ground market and competitor insights, feeding observations back to the brand team.
• Onboard and coach new ambassadors on brand standards and customer engagement techniques.

Sales Closer (Remote) at Rookee Herbal (2025-09 – Present)

• Manage a pipeline of inbound leads through a CRM, converting roughly 1 in 4 qualified leads into paying customers.
• Build rapport with prospects over calls and chat, tailoring product recommendations to their stated needs.
• Mentor two junior sales reps on objection-handling and closing scripts.
• Maintain accurate CRM records, cutting follow-up delays and missed leads.
• Met or exceeded monthly sales quota in 8 of the last 10 months.

Virtual Assistant at Executive Brand Global Enterprise, Ibadan (2025-01 – 2025-03)

• Managed executive calendars, inbox triage, and travel logistics for a small leadership team.
• Ran social media scheduling and engagement, growing follower interaction over a 3-month period.
• Compiled weekly performance and activity reports used in leadership decision-making.
• Rolled out a shared task-tracking system (Trello) that reduced missed deadlines across the team.
• Onboarded and trained new hires on internal tools and reporting templates.

Filling Station Supervisor at Adewap Filling Station, Ibadan (2023-01 – 2024-12)

• Oversaw daily fuel and inventory stock counts, cutting stock discrepancies by roughly a quarter.
• Enforced safety protocols on-site, contributing to a measurable drop in reported incidents.
• Supervised a team of attendants across shifts, handling scheduling and on-the-job coaching.
• Cultivated strong customer relationships, improving satisfaction scores.

Customer Service Representative at Alerzo, Ibadan (2021-02 – 2022-12)

• Handled an average of 60+ customer inquiries daily via phone and chat, maintaining a 95%+ response-rate SLA.
• Resolved escalated complaints by coordinating with logistics and sales teams.
• Logged and tracked all interactions in CRM, surfacing recurring issues to product/operations teams.
• Recognized as Employee of the Month (Q3 2021) for consistency in customer satisfaction scores.

B.Sc. in Computer Science – National Open University of Nigeria (2028)

National Diploma in Science Laboratory Technology – The Polytechnic, Ibadan (2018 – 2021)