Adedayo Wilson

Guest-oriented professional with experience in hospitality management, customer service, and administrative assistant, performing various roles across the hotel industry, including front desk receptionist and concierge. Highly skilled in managing clients' needs while quickly addressing and correcting issues with rooms or services to maximize guest experiences. Adept in providing exceptional customer service while effectively managing a multitude of tasks.

Looking to continue improving my knowledge and deliver more outstanding service in the hospitality industry

Customer Service Assistant - Tribes Restaurant & Lounge

(2025-01)

• Serve and attend to customers' basic drinks preparation and cleaning and ensure that customer areas are ready to delight.
• Demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
• Follow drinks hygiene and Health & Safety guidelines in line with training which will be provided
• Ensure the correct storage of food items and equipment after service.

Hospitality Manager | Assistant Hotel Manager - De Light Hotel

(2019-01 - 2023-12)

• Worked as part of the Hospitality Services Team on a rota basis to ensure that customers benefit from freshly prepared, nutritious and well-presented food for breakfast, lunch and supper daily throughout the year.
• Ensured food was prepared and presented to brand standard and maximized food and beverage sales by cross and upselling.
• Reviewed customer feedback to produce targeted action plans and worked with team members to create personal development plans.
• Liaised with the hotel manager in recruiting motivated team members and making sure they had a warm induction
• Reported and oversaw any repairs or maintenance needed

Front Desk | Assistant Bar Manager - Josheld International Hotel

(2016-01 - 2019-12)

• Planned and ensured the hotel was ready for the day's business – preparing for the morning meeting and sharing information with the team
• Served as a first point of contact for the client and performed a variety of administrative, reception, and office procedures.
• Managed and coordinated the hotel, helped the bar manager to supervise the day-to-day operation and ensured exceptional guest service.
• Encouraged the team to maximize sales opportunities and promptly resolve customer complaints.
• Helped bar managers develop and train the team to deliver their job brilliantly and efficiently.

Higher National Diploma - Hospitality Management - Federal Polytechnic, ILaro, Ogun state (2025)

National Diploma - Hospitality Management - Federal Polytechnic, ILaro, Ogun state (2022)