BUSINESS DEVELOPMENT EXECUTIVE at Channel Hunters (2025-09 – Present)
- Identified and pursued new business opportunities with Managed Service Providers (MSPs) in IT services, cybersecurity, and cloud computing.
- Served as the main contact for prospects, conducting needs assessments and delivering tailored solutions to boost engagement and conversions.
- Scheduled and coordinated high-quality appointments between MSP clients and internal sales/technical teams, driving deal progression.
- Managed the full sales pipeline using Retriever CRM and tracked productivity with Hubstaff, ensuring accurate follow-ups and optimized workflow efficiency.
- Built and maintained strong client relationships, fostering repeat business and long-term opportunities.
- Prepared proposals, reports, and communications using Microsoft 365 and Outlook, maintaining professionalism and timely information flow.
- Collaborated with internal teams to refine messaging and enhance customer experience based on feedback and market insights.
- Conducted market and competitor research to identify trends and inform strategic business growth.
CUSTOMER SERVICE TEAM LEAD at Certification Edge (CEED ACADEMY) (2025-04 – 2025-08)
- Led the Customer delight team to deliver tailored onboarding and continuous support, ensuring customer satisfaction, retention and long-term relationships across SaaS style learning platforms.
- Handled client enquiries and concerns via phone, email, and chat ensuring timely professional response and seamless customer experiences.
- Utilized HubSpot CRM, Go High Level (GHL), Google Workspace, Spreadsheet and an Escalation Log to accurately document and track customer interactions, transactions, feedback and complaints for process improvement.
- Monitored and escalated client issues to relevant departments, ensuring prompt resolution and preventing service disruptions.
- Provided expert product knowledge and guidance, enabling clients to maximize value and use their LMS (Learning Management System) to achieve their goal of becoming globally certified.
- Analyzed and improved customer service processes, contributing feedback that enhanced efficiency, engagement, and overall customer success strategies.
- Collaborated with internal teams to enhance sales and marketing automation workflows, improving client engagement efficiency and customer success outcomes.
- Implemented proactive follow-up measures and personalized solutions that increased client retention by 30% and strengthened loyalty rates.
CERTICATION ADVISORY MANAGER at Certification Edge (CEED ACADEMY) (2025-01 – 2025-04)
- Advise professionals and corporate clients on globally recognized certifications in Human Resources, Project Management, Business Analysis, and Agile practices, aligning training programs with career goals
- Oversee client consultation, guiding them through certification pathways and ensuring alignment with industry requirements.
- Conducted audio and video-based client consultations and onboarding walkthroughs, ensuring smooth transitions, clear platform understanding, and high user adoption rates
- Develop and implement sales strategies to drive enrollment and increase participation in training programs.
- Leveraged LinkedIn Sales Navigator and Exa.ai for targeted lead generation and personalized outreach, enhancing client acquisition and conversion rates.
- Provide tailored recommendations to clients based on career aspirations and industry trends.
- Maintain strong relationships with corporate clients and individual professionals to foster long-term partnerships
- Assist in post-training support, ensuring candidates are well-prepared for certification exams.
LEAD RESEARCH & APPOINTMENT SPECIALIST (REMOTE) at FREELANCE (2024-08 – 2024-12)
- Identified expert-level prospects on LinkedIn Sales Navigator, targeting decision-makers in management and related functions
- Performed both inbound and outbound calling, engaging leads and qualifying interest.
- Conducted appointment setting, scheduling calls or meetings between prospects and sales representatives.
- Managed and updated contact and outreach data in HubSpot CRM, tracking touchpoints, responses, and status changes.
- Crafted personalized outreach messages (calls/ emails) to increase response and conversion rates.
- Collaborate remotely with clients and internal teams to refine outreach strategies and meet weekly performance targets.
- Maintain consistent professionalism, adaptability, and attention to detail in high-volume calling environments.
VIRTUAL ASSISTANT (REMOTE) at FREELANCE (2024-04 – 2024-08)
- Managed the director’s email inbox, drafting, proofreading, and prioritizing correspondence to ensure efficient communication and workflow.
- Scheduled and coordinated meetings across multiple time zones, preparing agendas and taking minutes where required.
- Conducted online research and prepared briefing documents to support strategic decision-making.
- Utilized collaboration and productivity tools including Zoho CRM, Google Workspace, Microsoft Office Suite, Zoom, and Google Meet to streamline workflow and maintain productivity.
- Organized and maintained digital files, records, and presentations for easy access and accuracy.
- Researched and identified potential business leads, generating high-quality prospects with strong conversion potential.
- Handled sensitive information with confidentiality and professionalism.
PUBLIC RELATIONS ASSISTANT at 2 Division Nigerian Army Headquarter (2023-05 – 2024-04)
- Maintained daily documentation of signals from various army units, ensuring efficient communication and record-keeping.
- Worked with army officers in managing the cooperate headquarters comprehensive public relations program. including speeches preparations, addressing serious issues, media relations, organizing special events.
- Assisted in the Coordination of in-house documentation including Army publication.
- Responsible for writing key communication documents including media briefings, event reports, among others.
- Performed other duties as assigned.
INDUSTRIAL TRAINING at Metropolitan Broadcasting Service Limited (2021-10 – 2021-01)
- Provided general and editorial support to the staff as requested.
- Featured in several news and program presentation.
- Assisted in creating contents and conducting interviews with subject matter experts.
- Worked directly with senior staff and participated actively in studio duties.
- Performed other duties as assigned
