Adefola Fola

Customer-focused Client Relations Executive and Customer Support Professional with over 7 years of experience delivering high-impact support across real estate, travel, logistics, and corporate services. Proven track record in managing complete client lifecycles, resolving complex complaints, and driving sustainable business growth through personalized customer engagement. Demonstrated expertise in client retention, re-engaging inactive accounts, and generating substantial revenue through strategic account management.

Client Relations Executive at CROVATIONS LIMITED (2025-08 – Present)

• Serve as the primary point of contact for customer inquiries across phone, email, WhatsApp, and in-person channels.
• Successfully re-engaged inactive client accounts, contributing over ₦15 Million in revenue within 6 months.
• Utilize HubSpot CRM and Microsoft Office to track customer data, monitor inquiry lifecycles, and deliver actionable reporting insights to senior management.
• Recommend tailored real estate products and investment opportunities based on individual client needs, boosting repeat business and brand loyalty.
• Cross-collaborate with sales, legal, and operations departments to resolve complex client escalation issues within strict SLA targets.
• Facilitate client post-purchase journeys by managing payment schedules, documentation updates, and site inspection arrangements.

Executive Driver / Operations Support at FOUR PULLEY LIMITED (2025-02 – 2025-06)

• Provided high-level operational and transportation logistics support for C-suite executives while maintaining strict confidentiality and professionalism.
• Coordinated daily scheduling, route logistics, and vehicle dispatch to guarantee punctual service delivery and smooth operational workflows.

Ticketing Officer (Intern) at SATISFIED TRAVELS & TOURS (2023-09 – 2024-11)

• Managed domestic and international flight bookings, complex ticket reissuances, cancellations, and itinerary adjustments.
• Advised clients on travel documentation, visa requirements, airline baggage policies, and itinerary planning to ensure compliance.
• Maintained accurate booking databases and passenger manifests to ensure operational efficiency and seamless customer experiences.

Independent Customer Service & Driver Partner at BOLT & UBER (2018-09 – 2023-07)

• Delivered high-quality transportation services to thousands of diverse passengers while maintaining top-tier customer ratings and satisfaction scores.
• Handled real-time client inquiries, managed conflict resolution calmly under pressure, and strictly adhered to safety standards.

Computer Science Teacher (NYSC) at JOINKRAMA GRAMMAR SCHOOL (2016-07 – 2017-12)

• Developed and taught Computer Science curricula; enhanced interpersonal and presentation skills through daily interaction with students, staff, and parents.

Administrative Assistant / Farm Manager at SOLAB VENTURES (2010-08 – 2011-02)

• Oversaw inventory records, procurement logs, client inquiries, and daily operational reporting to maintain accurate office documentation.

Higher National Diploma (HND) in Leisure and Tourism Management – Federal College of Wildlife Management

National Diploma (ND) in Leisure and Tourism Management – Lagos State Polytechnic