Ademola Kehinde

Inbound customer care - attending to customer enquiry, request and complaint on call Telemarketing - informing customer of the bank products and services Customer service support - ensuring customer complaints and request are resolved

Contact Center at Sterling Bank (2023-08 – Present)

• Inbound customer care - attending to customer enquiry, request and complaint on call
• Telemarketing - informing customer of the bank products and services
• Customer service support - ensuring customer complaints and request are resolved
• CRM and core banking banking Application knowledge

ICT Instructor (NYSC) at Praise El-Gibor Int'l School (2022-07 – 2023-05)

• Expertise in Microsoft office application, Corel draw and meeting applications
• Instructing student on information and communication technology
• Creating a student database for deployment of information
• Ensuring that all wards and guardian complaints are attended to
• Preparing CBT test for students and interviews
• Preparing score and master sheet for report card

Teacher/Clerk/Administrative Officer at All Ages College, Apete, Ibadan (2019-07 – 2022-05)

• Keeping records of daily activities filing of parent complaint and payments
• Cashier and Inventory officer
• Sport master and class teacher
• Farm inspection and supervisor
• School typist Typist

Marketer at Golden Neo-Life Dynamite Int'l Company and Kedi Health Care Int'l (2017 – 2017)

• Account and product documentary/inventory officer
• Importing and exporting of company goods
• Keeping records of daily activities filing of Customers' Packages
• Market Access and logistics
• Telemarketing

IT Student/Personal Assistant to the CEO at Geo-Spatial Development and Consult, Polytechnic, Ibadan (2016-01 – 2017-12)

• Keeping records of daily activities filing of Customers' Packages
• Computer Aided Design (CAD operator), REVIT, SPSS
• Site surveyor, Topography development, Mapping and site acquisition
• Geographic Information System GIS and Data Entry
• Environmental analyst and property valuer
• Building/Urban Designs {2D and 3D} CAD drawing
• Landscape and Urban Beautification

Assistant manager/Account officer at Classic Home of Computer, Apete, Ibadan (2016-01 – 2017-12)

• Computer Operator and Graphic Designer
• Secretarial task and Inventory officer
• Cashier and administrative manager

HND in Urban and Regional Planning – The Polytechnic Ibadan (2017-11 – 2021-07)

OND in Urban and Regional Planning – The Polytechnic Ibadan (2017-12 – 2021-11)

SSCE – Community High School (2013-04 – 2012-06)

– Boluwatife Nursery/Primary School (1997-09 – 2005-07)