Adenike Adebakin

Results-oriented Banking and Finance graduate with experience in customer service, contact centre operations, and financial services. Skilled in customer relationship management, communication, problem-solving, and handling customer enquiries in a target-driven environment. Demonstrates strong attention to detail, adaptability, and a commitment to delivering excellent customer experiences.

Seeking opportunities to leverage these skills in banking, operations, customer service, or other business-focused roles.

Contact Center Agent (Telesales) at Oxygen X Finance Company (2026-02 – 2026-08)

• Managed outbound calls to prospective and existing customers, promoting loan products and guiding them through the application process
• Managed customer enquiries and provided support throughout the loan application process
• Conducted customer follow-ups to support successful application completion and disbursement
• Handled customer inquiries and objections professionally while maintaining compliance with company policies

Call Center Agent at Delon Jobs (2025-07 – 2026-01)

• Made outbound calls to potential and existing customers to promote products and services
• Maintained a high conversion rate by effectively communicating product benefits and closing sales
• Handled customer inquiries, objections, and complaints in a courteous and solution-driven manner
• Adhered to call center scripts, policies, and compliance requirements

NYSC Intern at Oyo State Board of Internal Revenue (2024-06 – 2025-06)

• Supported tax processing and documentation for individual and corporate taxpayers
• Helped with customer service functions, addressing inquiries and guiding taxpayers on compliance procedures
• Gained practical knowledge of state tax policies, procedures and enforcement strategies
• Developed organizational, communication and administrative skills in a government setting

Customer Service Officer / Teller Intern at Astra Polaris Microfinance Bank (2021-02 – 2021-12)

• Managed customer accounts and performed daily cash transactions
• Delivered excellent customer service and resolved basic banking queries efficiently
• Provided support for account opening and loan processing
• Ensured compliance with financial regulations and policies

HIGHER NATIONAL DIPLOMA – HND in Banking and Finance – The Federal Polytechnic Ilaro, Ogun State (2022 – 2024)

NATIONAL DIPLOMA - ND in Banking and Finance – The Federal Polytechnic Ilaro, Ogun State (2018 – 2020)

SECONDARY SCHOOL – African Church Grammar School, Abeokuta, Ogun State (2011 – 2017)