Adenike Ajibade

To secure a challenging position in reputable and sophisticated organization to expand my Knowledge, Skills and Exposure. Secure a responsible career opportunity to fully utilize my skills and training while making a significant contribution to the success of the Organization. To enhance my working capacities with professional and interpersonal skills, business Efficiencies and to serve my organization in best possible way with sheer determination and commitment to achieves goals and maximize customer satisfaction.

Customer Experience Experts - United Bank For Africa (UBA)

(2024)

• Respond promptly and professionally to Customer's inquiries and concern via phone emails and chat channels.
• Issue Resolution: Efficiently and accurately resolve customer issues
• Educate Customers about the bank's products and services
• Collaborate with team members and other banks departments to resolve complex customer issues and improve overall customer services
• Provide feedbacks and insights to management regarding common customers issues and potential process improvements

Customer Service Officer - POLARIS BANK LIMITED. Adeola Hopewell Street, V.I

(2020 - 2021)

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Processed payments and updated balances and customer totals.
• Followed up on emailed or web-submitted customer inquiries within standard response times.
• Audited customer account information to identify issues and develop solutions.

Customer Care Personnel - TASTEE FRIED CHICKEN RESTAURANT. Victoria Island

(2018 - 2020)

• Maintained high satisfaction score by consistently resolving first-call issues.
• Built sustainable relationships and trust with customer accounts through open and interactive communication.
• Provided feedback on customer service efficiency to deliver better support options.
• Recommended potential products or services after analyzing customer needs.

Waitress/Sale Representative - JAGZEE CHOW CHINESE RESTAURANT

(2017 - 2018)

• Developed key customer relationships to increase sales.
• Presented products and services to prospective and existing customers to meet client needs.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Laboratory Assistant (Intern) - GENERAL HOSPITAL ODAN, LAGOS ISLAND

(2016 - 2016)

• Maintained a clean and organized work area with adequate supplies and reagents.
• Obtained samples for testing following standard protocols.
• Collected information and samples in support of staff research.

Waitress/Cashier - TANTALIZER Adetokunbo Ademola, V.I Lagos

(2014 - 2015)

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts, and provided change.
• Helped customers find specific products, answered questions, and offered product advice.
• Worked closely with front-end staff to assist customers.

Higher National Diploma - Science Laboratory Technology (MICROBIOLOGY) - Kwara State Polytechnic Ilorin, Kwara State (2022)

National Diploma (OND) - Science Laboratory Technology - Kwara State Polytechnic Ilorin, Kwara State (2017)

WASSCE, NECO (S.S.C.E) - Eko-Akete Grammar School (2008 - 2014)

Advance Computer Studies - Ms-Office and Corel Draw - Ly-Tech Computer Institute (2015)