Adeniran Samuel

Customer-focused professional with 2+ years of experience supporting clients, responding to enquiries, resolving issues, and guiding customers through processes from initial contact to completion. Experienced in communicating with different types of clients, understanding their needs, providing clear and practical solutions, following up on outstanding requests, and ensuring a smooth customer experience. Strong at handling customer questions through written communication, managing multiple requests, keeping accurate records, and explaining information in a simple and professional way.

Comfortable working independently in remote environments and using digital communication and support tools to manage customer interactions. Brings a calm, patient, and solution-oriented approach to customer service, with the ability to quickly understand new products, services, and processes.

Customer Support Specialist at E-commerce Website (2025-04 – 2026-04)

• Provided customer support through live chat and email, responding to questions, complaints, product enquiries, and general customer requests.
• Assisted customers with issues relating to orders, payments, products, deliveries, account access, and other website-related concerns.
• Listened carefully to customers' concerns, identified the underlying issue, and provided clear and practical solutions.
• Guided customers through website processes and helped them understand available products, services, policies, and next steps.
• Followed up on unresolved customer issues to ensure complaints were properly handled and customers received a satisfactory resolution.
• Maintained a professional and helpful tone when dealing with frustrated or dissatisfied customers, helping to de-escalate situations and build trust.
• Escalated issues that required further investigation or intervention while keeping the customer informed throughout the process.
• Managed multiple customer conversations and support requests while maintaining accuracy, responsiveness, and attention to detail.
• Documented customer interactions, complaints, resolutions, and follow-up actions to ensure continuity and accurate record keeping.
• Worked closely with other areas of the business when necessary to resolve customer issues and improve the overall customer experience.
• Identified recurring customer questions and issues and provided feedback that could help improve website information, processes, and customer support.
• Ensured customers received timely responses and remained informed until their concerns were resolved.

Client Support & Grants Consultant at Freelance (2024-03 – 2025-03)

• Worked directly with clients to understand their needs, answer questions, and provide personalised support throughout the grant application process.
• Responded to client enquiries and explained requirements, processes, and next steps in a clear and easy-to-understand manner.
• Assessed client needs and helped identify suitable opportunities based on their goals, business activities, and eligibility.
• Guided clients through application processes, helping them understand what information and documentation was required at each stage.
• Reviewed client information and documents to identify gaps, errors, or areas that needed attention before submission.
• Prepared and refined professional grant proposals and supporting documents based on specific client requirements.
• Followed up with clients regarding outstanding information and documentation to keep applications moving and meet important deadlines.
• Managed multiple client requests at the same time while maintaining organised records and ensuring each client received timely attention.
• Identified challenges during the application process and worked with clients to find practical solutions and resolve issues.
• Maintained professional client relationships through consistent communication, responsiveness, reliability, and attention to detail.
• Supported clients from initial enquiry through application preparation and final submission, ensuring they understood the process throughout.

Bachelor of Science in Industrial Chemistry – Federal University Oye-Ekiti (FUOYE) (2018 – 2023)