Adeola Akolade

Customer-focused Customer Service Representative with over three years of experience supporting customers, resolving enquiries and complaints, managing customer records, and providing timely assistance across customer-facing environments. Experienced in email, phone, and digital customer communication, customer follow-up, issue resolution, escalation, and CRM record management. Strong ability to communicate with empathy and professionalism, understand customer needs, resolve concerns efficiently, and maintain a positive customer experience in fast-paced environments.

Adaptable, organized, and quick to learn new systems and digital platforms.

Customer Service Representative — Remote (Part-time) - Remote and Keys Company - Remote

(2023-01 - 2025-01)

• Provided professional customer support through phone, email, and digital communication channels, responding promptly to customer enquiries and service requests.
• Assisted customers with questions, service-related concerns, and general support needs while maintaining a friendly and professional communication style.
• Identified customer needs and resolved complaints by providing appropriate information, guidance, and follow-up.
• Supported customers through service processes and helped them understand the steps required to access and use available services.
• Maintained accurate customer records by documenting interactions, updating customer information, and recording service-related activities in CRM systems.
• Followed up with customers on outstanding enquiries and service requests to ensure timely resolution and a positive customer experience.
• Escalated complex or unresolved issues to the appropriate internal teams and followed up to ensure customer concerns were addressed.
• Maintained professionalism, empathy, and attention to detail while handling multiple customer interactions in a remote work environment.

Administrative Assistant - Knowledge Builders Academy (KBA Services) - Lagos

(2022-05 - 2023-11)

• Supported daily administrative and customer-facing operations by responding to enquiries, coordinating requests, and maintaining accurate documentation.
• Assisted customers and visitors professionally by providing relevant information and directing enquiries to the appropriate personnel.
• Maintained organized customer and administrative records, ensuring information was accurate and easily accessible.
• Prepared reports, correspondence, and administrative documents with strong attention to detail and confidentiality.
• Coordinated appointments, schedules, and office communication to support efficient daily operations.
• Assisted in resolving routine enquiries while escalating matters requiring additional attention.

Personal Assistant - Bold Ideas Solicitors & Practitioners

(2024-02 - 2024-06)

• Coordinated appointments, correspondence, meetings, and client communications to support efficient daily operations.
• Served as a communication point between clients and management, ensuring enquiries and requests were appropriately addressed.
• Responded professionally to client enquiries and followed up on outstanding requests.
• Prepared documents and maintained confidential client records with accuracy and professionalism.
• Escalated client matters requiring management attention and monitored them through to resolution.

Loan Collection Officer - Magnet Lending Limited

(2024-07 - 2024-09)

• Conducted daily outbound customer calls to follow up on outstanding repayments while maintaining professional and respectful communication.
• Listened actively to customer concerns, provided relevant information, and negotiated repayment arrangements where appropriate.
• Maintained accurate customer records, call logs, repayment updates, and daily activity reports.
• Followed up consistently with customers to ensure agreed actions were completed.
• Escalated complex customer situations appropriately while maintaining positive customer relationships.
• Worked toward assigned daily performance targets in a fast-paced, customer-facing environment.

Assistant Teacher — Montessori/EYFS Exposure - Standard Orbits Schools - Lagos

(2025-02 - 2025-12)

• Communicated professionally with pupils, parents, and colleagues while responding to questions and concerns.
• Demonstrated patience, empathy, active listening, and clear communication when supporting learners.
• Maintained an organized and welcoming environment while coordinating classroom activities.
• Assisted with lesson preparation, learner assessment, and classroom coordination.
• Built positive relationships with pupils, parents, and colleagues through professional and respectful communication.

JUPEB — A-Level - Basic Sciences - Olabisi Onabanjo University (2021 - 2022)

West African Senior School Certificate Examination (WAEC) - Soluk International Schools (2016 - 2021)