Adeola Lasisi

Results-driven Customer Service, Sales, Collections and Team Leadership professional with experience spanning customer relationship management, telesales, customer acquisition, credit operations, verification, debt collection and recovery, and sales performance management. Demonstrates strong ability to use CRM systems and digital work tools to resolve customer enquiries, manage accounts, support revenue growth and improve customer experience. Experienced in supervising teams, setting performance goals, monitoring targets and maintaining productive client relationships.

A fast learner with excellent communication, analytical, leadership and problem-solving abilities, with the capacity to work independently or effectively within a team.

Telesales Agent | Verification Team | Collections & Recovery Team - SAPPHIRE VIRTUAL NETWORK

(2024 - 2026)

• Led telesales activities focused on customer acquisition, sales conversion and revenue generation.
• Managed and supported team members to achieve assigned sales and performance targets.
• Set team goals and implemented sales strategies aligned with organizational objectives.
• Monitored sales performance and prepared performance reports to identify gaps and improvement opportunities.
• Communicated with clients to build and maintain strong professional relationships.
• Utilized CRM tools and digital platforms to manage customer interactions and resolve enquiries.
• Handled verification processes while maintaining accuracy and adherence to required procedures.
• Managed multiple delinquent accounts and supported debt collection and recovery efforts.
• Developed practical problem-solving approaches for resolving customer and account-related issues.
• Motivated team members and maintained a positive, productive working environment.

Customer Care Representative – FairMoney Telesales - FairMoney

(2022-12 - 2023-10)

• Provided professional customer support and handled enquiries across relevant service channels.
• Assisted customers with product, account and service-related issues.
• Utilized CRM systems and customer service tools to document and manage interactions.
• Resolved customer complaints and enquiries efficiently while maintaining a high standard of service.
• Supported telesales activities and contributed to customer acquisition and revenue-generation objectives.
• Maintained accurate customer records and completed timely follow-ups.

Credit Officer - GRACE AND MERCY INITIATIVE HOUSE OF HOLD

(2017 - 2018)

• Managed customer credit accounts and monitored repayment activities.
• Conducted customer assessments and supported credit-related decisions.
• Followed up on outstanding payments and assisted with credit recovery activities.
• Maintained accurate customer and credit records.

Higher National Diploma (HND) - Mass communication - MOSHOOD ABIOLA POLYTECHNIC. (2007)

National Diploma (ND) - Mass communication - MOSHOOD ABIOLA POLYTECHNIC, IBADAN (2004)

NYSC (2005)