Encyl Digital A performance marketing platform
Affiliate Manager Feb. 2021
Job Role
- Build and maintain customer relationships in order to understand their needs and business priorities.
- Provide excellent customer service to maintain existing affiliates and acquire new affiliates.
- Manage business negotiations with customers.
- Handle business deal tracking, monitoring, closing, and other related activities as needed.
- Coordinate with various teams to address affiliate needs in accurate and timely manner.
- Implement affiliate marketing activity including email campaigns, newsletters, blog, etc to increase revenue targets.
- Recommend process improvements to increase revenue targets.
- Perform new customer acquisition through research, referrals, networking, cold calling, data feeds and emails.
- Set marketing and sales goals to achieve revenue growth.
- Provide training on affiliate management as needed.
- Maintain open communication with all affiliates on the day-to-day issues.
- Develop business strategies to improve affiliate program.
- Stay current with trends in affiliate marketing and identify new opportunities.
- Organize and coordinate trade shows and other promotional activities for product launches and specials.
- Work with management team to execute and close new affiliate deals.
- Communicate with new and existing affiliates regarding upcoming promotions and optimization opportunities.
Nitestay Hotel Reservation
Nitestay.com is an online Hotel Reservation platform for all hotels across Nigeria
Customer Service Representative (Manager) March 2018
Job Role
- Assist customers with planning and booking reservations.
- Suggesting local tourist attractions and places of interest.
- Suggesting and recommend other Hotels around guest locationto visit
- Process Guest hotel reservation and sending guest confirmation via email and SMS
- Reconfirming guest reservation before check –in
Konga Online Shopping Mall
Call Center Agent ( Inbound) May 2016 - Dec. 2016
Job Role:
- Respond to inbound calls
- Document customers complain and requests
- Escalate customers issues where necessary
- Use of the company's CRM tools
- Calling of customers for promos and discount (outbound)
Mannastores Online Limited 2015-2016
Customer Service officer
Job Role:
Attending to customers via phone
Solving peoples complaint and request,
Calling customers up to place orders and also pressing for payment
Raising Invoice for customers
- Responding to mails and live chats
Environmental department Oredo Local Government 2014 - 2015
Corper (NYSC)
Job Role:
- Monitoring of the environmental sanitation exercise in the state
- Attending to issues and complain concerning environmental issues
- Assistant in the supervising and issuing of burial permit to people
- All other administrative job given by the superior
Daktad Suite and Events Centre 2010 – 2011
Receptionist (Industrial Training)
Job Role:
- Welcoming guest in the hotel in a polite, friendly and helpful manner
- Deals with late arrival and early checkouts
- Check out departing guest using the hotel accounting system
- Taking payment from guest in form of cash
- Answering telephone enquiries promptly, professionally and transferring calls on
- Being on point of contact for guest should they have any queries
- Deals with and resolving customers complaint
- Keeping up to date on all hotel products, services, pricing and promotional offer.
- Maximizing sales revenue through up selling and marketing programmes
Dusmar Presidential Hotel 2008
Recptionist (Siwes training)
Job Role:
- Assist in Welcoming guest in the hotel in a polite, friendly and helpful manner
- Assist in dealing with late arrival and early checkouts
- Check out departing guest using the hotel accounting system
- Answering telephone enquiries promptly and professionally and transfering calls on
- Being on point of contact for guest should they have any queries
- Deals with and resolving customers complaint
- Keeping up to date on all hotel products, services, pricing and promotional offer.
- Maximzing sales revenue through up selling and marketing programmes
- Working in other department in accordance to the training
