Customer Support & Administrative Support - Biofare Research Laboratory
(2025-01 - 2025-12)
- Managed client appointments and scheduling, ensuring efficient daily operations
- Handled customer inquiries in person and via phone, maintaining professionalism and clarity
- Maintained accurate records and documentation of client information
- De-escalated client concerns and ensured a positive service experience
- Assisted in onboarding and guiding new staff on procedures
Customer Support & Digital Experience - FrontEnd and Freelance
- Assisted users by answering questions, explaining features, and helping them navigate digital platforms
- Responded to customer concerns promptly and followed up to ensure issues were fully resolved
- Kept clear and accurate records of customer interactions and reported recurring issues where necessary
- Worked with others to address problems quickly and improve overall service delivery
- Shared feedback and ideas that helped improve user experience and reduce repeated customer complaints
- Communicated with clients to manage project timelines, updates, and deliverables
- Organized tasks and tracked progress to ensure the timely completion of projects
- Responded to client inquiries and provided ongoing support via digital channels
- Documented issues, updates, and feedback for efficient follow-up
- Simplified technical information for non-technical clients, improving communication clarity
User Experience & Customer Support - Edufy Educational Platform
- Supported users by improving content layout and navigation to make information easier to find
- Focused on reducing confusion by creating clear and accessible page structures
Customer-Facing Web Projects Support - Loopstudios, Harper Russo, ElmCraft
- Built and maintained user-friendly digital platforms with a strong focus on clarity and consistency
- Paid close attention to details to ensure customers could interact with the platforms without difficulty
