Adesiyan Wale

Results-driven, ambitious and competitive business leader with over 18 years of hospitality leadership experience across international and Nigerian hotel operations. Tenacious executive focused on transformative leadership and continuous improvement to drive growth and maximize profits. Seeking a competitive environment in a growing industry that supports further training and career development to fully harness potentials and be a functional integral part of a goal-getting team.

General Manager - Mulligan Hotel - Yaba, Lagos

(2024-01)

• Inspect hotel stores to check available stock and determine the need for stocking
• Liaise with the marketing staff to develop and implement strategies for growing the business
• Hire contractors and deal with vendors to ensure provision of high quality products and services
• Schedule work shifts and tasks to hotel staff according to their specialty
• Ensure hotel premises are clean, tidy, and ambient enough to receive and tend guests
• Monitor the coordination between the different parts of a hotel to ensure smooth and efficient operations
• Conduct assessments to review customer satisfaction and service recovery process
• Oversee the hiring, orienting, and training of hotel staff to ensure maximum revenue for management
• Establish communication channels to interact with customers in order to obtain their feedback and assist with the resolution of problems
• Organize training programs to enhance the job skills and performance of hotel personnel
• Contact clients to schedule and plan the details of an event or conference
• Set and adjust the rates for different services according to their quality level

General Manager - Laim Hotel - Osogbo, Osun State

(2021-01 - 2024-12)

5 Star Hotel

• Ensure hotel premises are clean, tidy, and ambient enough to receive and tend guests
• Monitor the coordination between the different parts of a hotel to ensure smooth and efficient operations
• Conduct assessments to review customer satisfaction and service recovery process
• Oversee the hiring, orienting, and training of hotel staff to ensure maximum revenue for management
• Establish communication channels to interact with customers in order to obtain their feedback and assist with the resolution of problems
• Organize training programs to enhance the job skills and performance of hotel personnel
• Monitor the accounts receivable, accounts payable, and purchase requisitions of each hotel department
• Inspect hotel stores to check available stock and determine the need for stocking
• Liaise with the marketing staff to develop and implement strategies for growing the business
• Hire contractors and deal with vendors to ensure provision of high quality products and services
• Schedule work shifts and tasks to hotel staff according to their specialty
• Collect payments and record all expenditure and generated revenue
• Contact clients to schedule and plan the details of an event or conference
• Set and adjust the rates for different services according to their quality level

Branch Manager - Koblenz Hotel Intl - Fahrhaus Koblenz, Germany

(2015-01 - 2020-12)

5 Star Hotel

• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel's services
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc
• Inspect facilities regularly and enforce strict compliance with health and safety standards

Hotel House Keep Supervisor - Ayurveda Parkschlösschen - Germany

(2008-01 - 2014-12)

5 Star Hotel

• Oversee work of front desk personnel such as guest relation officers to ensure that they receive and greet guests properly
• Assist during the check in and check out processes to ensure that all associated activities are handled flawlessly
• Create and implement staff schedules to ensure that no station within the hotel is left unmanned
• Make reservations for guests over the telephone or in person and instruct staff members to handle follow up duties
• Assist with cashiering functions by providing insight and support in handling bookkeeping activities
• Act as a first point of contact for inquiries regarding events at the hotel and ensure that appropriate measures are taken to direct them to in-house event managers
• Assist guests with special requests such as booking extensions and supervise front desk officers to ensure prompt fulfillment of special requests
• Oversee the work of housekeeping staff and control room and supplies inventory
• Deal with complaints and suggestions according to set hospital policies and ensure business retention
• Create and maintain professional liaison with vendors and suppliers to ensure prompt delivery of supplies and maintenance equipment
• Direct guests to areas within the hotel such as lifts, restaurants, gyms or swimming pools

Hotel Supervisor - Unique Hotel and Resorts - Suleja, FCT

(2005-01 - 2007-12)

• Supervising a team of Staff
• Ensuring staff are managed efficiently and meet targets
• Servicing hospitality meeting rooms within agreed timescales
• Ensuring your areas of work are kept clean throughout the day
• Completing all meeting room set-ups and clearing requests on schedule
• Completing and following all company mandatory health and safety requirements and company training within your department
• Training all other departments within the unit to cover unscheduled absence

Professional Certificate - Leadership & Teamwork - International Business Management Institute (2020)

Diploma - Hotel Management and Catering - Suleja Catering and Hotel Management (2004)

Higher National Diploma - Computer Science - University of Ibadan (2003)

National Diploma - Computer Science - Osun State Polytechnic (1999)