General Manager - Mulligan Hotel - Yaba, Lagos
(2024-01)
- Inspect hotel stores to check available stock and determine the need for stocking
- Liaise with the marketing staff to develop and implement strategies for growing the business
- Hire contractors and deal with vendors to ensure provision of high quality products and services
- Schedule work shifts and tasks to hotel staff according to their specialty
- Ensure hotel premises are clean, tidy, and ambient enough to receive and tend guests
- Monitor the coordination between the different parts of a hotel to ensure smooth and efficient operations
- Conduct assessments to review customer satisfaction and service recovery process
- Oversee the hiring, orienting, and training of hotel staff to ensure maximum revenue for management
- Establish communication channels to interact with customers in order to obtain their feedback and assist with the resolution of problems
- Organize training programs to enhance the job skills and performance of hotel personnel
- Contact clients to schedule and plan the details of an event or conference
- Set and adjust the rates for different services according to their quality level
General Manager - Laim Hotel - Osogbo, Osun State
(2021-01 - 2024-12)
5 Star Hotel
- Ensure hotel premises are clean, tidy, and ambient enough to receive and tend guests
- Monitor the coordination between the different parts of a hotel to ensure smooth and efficient operations
- Conduct assessments to review customer satisfaction and service recovery process
- Oversee the hiring, orienting, and training of hotel staff to ensure maximum revenue for management
- Establish communication channels to interact with customers in order to obtain their feedback and assist with the resolution of problems
- Organize training programs to enhance the job skills and performance of hotel personnel
- Monitor the accounts receivable, accounts payable, and purchase requisitions of each hotel department
- Inspect hotel stores to check available stock and determine the need for stocking
- Liaise with the marketing staff to develop and implement strategies for growing the business
- Hire contractors and deal with vendors to ensure provision of high quality products and services
- Schedule work shifts and tasks to hotel staff according to their specialty
- Collect payments and record all expenditure and generated revenue
- Contact clients to schedule and plan the details of an event or conference
- Set and adjust the rates for different services according to their quality level
Branch Manager - Koblenz Hotel Intl - Fahrhaus Koblenz, Germany
(2015-01 - 2020-12)
5 Star Hotel
- Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
- Plan activities and allocate responsibilities to achieve the most efficient operating model
- Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
- Develop and implement an intuitive and efficient marketing strategy to promote the hotel's services
- Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
- Deal with maintenance issues, shortages in staff or equipment, renovations etc
- Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc
- Inspect facilities regularly and enforce strict compliance with health and safety standards
Hotel House Keep Supervisor - Ayurveda Parkschlösschen - Germany
(2008-01 - 2014-12)
5 Star Hotel
- Oversee work of front desk personnel such as guest relation officers to ensure that they receive and greet guests properly
- Assist during the check in and check out processes to ensure that all associated activities are handled flawlessly
- Create and implement staff schedules to ensure that no station within the hotel is left unmanned
- Make reservations for guests over the telephone or in person and instruct staff members to handle follow up duties
- Assist with cashiering functions by providing insight and support in handling bookkeeping activities
- Act as a first point of contact for inquiries regarding events at the hotel and ensure that appropriate measures are taken to direct them to in-house event managers
- Assist guests with special requests such as booking extensions and supervise front desk officers to ensure prompt fulfillment of special requests
- Oversee the work of housekeeping staff and control room and supplies inventory
- Deal with complaints and suggestions according to set hospital policies and ensure business retention
- Create and maintain professional liaison with vendors and suppliers to ensure prompt delivery of supplies and maintenance equipment
- Direct guests to areas within the hotel such as lifts, restaurants, gyms or swimming pools
Hotel Supervisor - Unique Hotel and Resorts - Suleja, FCT
(2005-01 - 2007-12)
- Supervising a team of Staff
- Ensuring staff are managed efficiently and meet targets
- Servicing hospitality meeting rooms within agreed timescales
- Ensuring your areas of work are kept clean throughout the day
- Completing all meeting room set-ups and clearing requests on schedule
- Completing and following all company mandatory health and safety requirements and company training within your department
- Training all other departments within the unit to cover unscheduled absence
