Digital Banking Onboarding & KYC Compliance Officer - Standard Chartered Bank
(2020-01 - 2026-12)
- Executed end-to-end digital onboarding for 150+ customers weekly, ensuring full compliance with AML/CFT regulations and internal policies
- Conducted KYC, CDD, and EDD assessments through digital document review, improving accuracy of customer risk classification and maintaining data integrity
- Performed PEP, sanctions, and adverse media screening, escalating high-risk cases in line with financial crime and regulatory requirements
- Applied a risk-based approach to customer profiling, strengthening identification and mitigation of potential financial crime risks
- Managed 80–120 weekly static data update requests (BVN, customer details), ensuring audit traceability and system consistency
- Resolved onboarding exceptions and documentation gaps promptly, improving turnaround time while maintaining high compliance and audit standards
Account Opening & Documentation Officer - Standard Chartered Bank
(2018-01 - 2020-12)
- Reviewed and processed 300+ customer account opening files monthly, ensuring compliance with regulatory onboarding standards and internal policies
- Verified customer documentation for completeness and accuracy, reducing onboarding errors and improving process efficiency
- Maintained customer records and control indicators in core banking systems, supporting compliance monitoring and reporting
- Identified documentation gaps and collaborated with branch and hub teams to resolve issues, support escalations, and ensure timely account activation
- Supported audit and compliance reviews by ensuring proper documentation and record availability
- Contributed to improved documentation quality through consistent review and feedback
Relationship Manager - Heritage Bank PLC
(2015-01 - 2017-12)
- Managed customer relationships and onboarding across retail banking segments, driving acquisition, retention, and service delivery
- Supported loan and credit application processes, ensuring documentation compliance with internal credit and risk policies
- Facilitated account opening and credit card onboarding, improving customer experience and operational efficiency
- Resolved customer inquiries promptly, maintaining high service standards
- Collaborated with internal teams to ensure timely processing of applications and resolution of documentation issues
Relationship Manager - Diamond Bank PLC
(2013-01 - 2014-12)
- Supported customer onboarding by guiding clients through account opening and documentation requirements
- Reviewed loan application documents for completeness and compliance prior to credit assessment
- Processed credit card applications in line with internal procedures and eligibility criteria
- Improved documentation accuracy by assisting customers with proper form completion
- Coordinated with internal teams to ensure timely processing and service delivery
Customer Service / Funds Transfer Officer - Access Bank PLC
(2011-01 - 2013-12)
- Processed funds transfer requests and electronic banking transactions in line with authorization protocols and operational procedures, ensuring accuracy and compliance
- Managed customer account servicing requests, including inquiries, updates, and transaction processing across multiple service channels
- Verified transaction instructions and supporting documents to reduce errors and ensure adherence to approval requirements
- Resolved customer complaints and service issues within defined timelines, maintaining service quality and customer satisfaction
