Digital Banking Onboarding & KYC Compliance Officer at Standard Chartered Bank (2020-01 – Present)
- Executed end-to-end digital onboarding for 150+ customers weekly, ensuring full compliance with AML/CFT regulations and internal policies
- Conducted KYC, CDD, and EDD assessments through digital document review, improving accuracy of customer risk classification and maintaining data integrity
- Performed PEP, sanctions, and adverse media screening, escalating high-risk cases in line with financial crime and regulatory requirements
- Applied a risk-based approach to customer profiling, strengthening identification and mitigation of potential financial crime risks.
- Managed 80–120 weekly static data update requests (BVN, customer details), ensuring audit traceability and system consistency.
- Resolved onboarding exceptions and documentation gaps promptly, improving turnaround time while maintaining high compliance and audit standards.
Account Opening & Documentation Officer at Standard Chartered Bank (2018-01 – 2020-12)
- Reviewed and processed 300+ customer account opening files monthly, ensuring compliance with regulatory onboarding standards and internal policies.
- Verified customer documentation for completeness and accuracy, reducing onboarding errors and improving process efficiency.
- Maintained customer records and control indicators in core banking systems, supporting compliance monitoring and reporting.
- Identified documentation gaps and collaborated with branch and hub teams to resolve issues, support escalations, and ensure timely account activation.
- Supported audit and compliance reviews by ensuring proper documentation and record availability.
- Contributed to improved documentation quality through consistent review and feedback.
Relationship Manager at Heritage Bank PLC (2015-01 – 2017-12)
- Managed customer relationships and onboarding across retail banking segments, driving acquisition, retention, and service delivery.
- Supported loan and credit application processes, ensuring documentation compliance with internal credit and risk policies.
- Facilitated account opening and credit card onboarding, improving customer experience and operational efficiency.
- Resolved customer inquiries promptly, maintaining high service standards.
- Collaborated with internal teams to ensure timely processing of applications and resolution of documentation issues.
Relationship Manager at Diamond Bank PLC (2013-01 – 2014-12)
- Supported customer onboarding by guiding clients through account opening and documentation requirements.
- Reviewed loan application documents for completeness and compliance prior to credit assessment.
- Processed credit card applications in line with internal procedures and eligibility criteria.
- Improved documentation accuracy by assisting customers with proper form completion.
- Coordinated with internal teams to ensure timely processing and service delivery.
Customer Service / Funds Transfer Officer at Access Bank PLC (2011-01 – 2013-12)
- Processed funds transfer requests and electronic banking transactions in line with authorization protocols and operational procedures, ensuring accuracy and compliance.
- Managed customer account servicing requests, including inquiries, updates, and transaction processing across multiple service channels.
- Verified transaction instructions and supporting documents to reduce errors and ensure adherence to approval requirements.
- Resolved customer complaints and service issues within defined timelines, maintaining service quality and customer satisfaction.
